Articles
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A Growth Mindset Approach to Managing Grievances
A grievance or complaint is a formal statement, either verbal or written, from a service recipient, advocate, or staff member expressing…
Meet the Team: Amy Antonacci, MSN, RN
Amy Antonacci, MSN, RN, is a Senior Standards Interpretation Specialist for ACHC Hospital Accreditation (Acute Care and Critical Access). She also…
The ABC+D of Plans of Correction: A Practical Guide for OBS Leaders
Every accreditation survey that identifies non-compliance with an ACHC Standard triggers an immediate need for a Plan of Correction (POC)…
Reframing a “Dependent Status” Survey Decision
Your behavioral health organization applied for ACHC Accreditation, hosted an onsite survey, and has now received a decision letter indicating “Dependent Status.” What does it mean?
Avoiding Medical Record Errors in Office-Based Surgery Settings
Maintaining comprehensive medical records is essential to safe, high-quality care that meets accreditation standards and HIPAA requirements, and would serve as…
Mastering Informed Consent
Questions posed during ACHCU’s monthly Coffee Chat live webinar often serve to reveal opportunities to extend education and develop additional resources for ACHC-accredited hospitals. In March 2025, the topic was medical record documentation.