ACHC Careers

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

Responsibilities include:

• Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
• Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
• Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
• Reads and understands all program standards and accreditation policies and procedures.
• Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
• Revises policies and control documents, as assigned.

Job Requirements:

• Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
• Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
• Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
• Strong oral and written communication skills a must, as are attention to detail and organizational skills.

This position is located in Cary, NC with hybrid remote-working privileges.  Compensation includes base salary + bonus. 

In order to be considered, please send your resume to employment@achc.org. 

As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

ACHC is currently recruiting for an Accreditation Corporate Surveyor. Using professional expertise and judgment gained through comprehensive ACHC training and previous experience, the Accreditation Corporate Surveyor conducts accreditation surveys for ACHC customers. All surveys (including complaints, high-visibility, and corporate surveys) must be conducted per specific requirements set forth by management. The Accreditation Corporate Surveyor also plays a critical role in assisting with and providing guidance & education for standards interpretation for both ACHC customers and accreditation staff. This position will be heavily responsible for performing various documentation reviews and providing clinical insight for DMEPOS surveys. Additionally, the Accreditation Corporate Surveyor will process and handle complaint surveys, conducting the onsite survey, analysis/review of materials and all associated follow-up and documentation. The surveyor may also represent ACHC at industry events and workshops.

Job Responsibilities

• Conduct new and renewal DMEPOS  accreditation surveys.
• Provide standards interpretation and guidance for customers and accreditation department staff as needed.
  Based on independent judgment and previous experience, the surveyor will provide insight in assessing all standards questions.
  • Review survey documentation for accreditation staff and assist in follow-up of related materials with appropriate staff members.
  • As requested, review Summaries of Findings and Plans of Correction documentation and make appropriate recommendations to staff.
  • Prepare and distribute correspondence by following established procedures or by following specific instructions, as directed by management.
  • As assigned, revise SOPs and controlled documents and provide suggestions for improvements to survey processes.
  • Conduct complaint and focus surveys on regular basis. Participate in in-house investigation process involving complaints against ACHC accredited organizations per complaint SOP. Review all materials and documents as needed and provide final recommendations.
  • Assist with development and leadership of new contract surveyors.
  • Participate in ongoing training of new surveyors for preceptor requirements and assist in plans for training upgrades and improvements.
  • Participate in special projects, as requested by management.
  • Attend trade shows and workshops to promote ACHC, including conducting presentations regarding standards and accreditation process as needed.
  • Complete continuing education functions, as required by management.
  • Participate and complete corporate or high visibility surveys, as requested by management, which require specialized processing of survey and survey materials.
  • Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.
  • Perform other related duties as assigned.
• A BS or BA degree in a business or health related field or at least 5 years in management of a DMEPOS company that supplies home medical equipment.
• • Five years of DMEPOS experience that includes two years of quality assurance planning and implementation, or experience that includes successfully becoming accredited.
  • Extensive survey experience and full knowledge of ACHC policies & procedures.
  • Experience working with computer systems with proficient use of database and other office system programs.
  • Proficient in Microsoft Office applications.
  • Strong oral and written communication skills and presentation skills.
  • Customer service experience.

This position can be remotely located anywhere nationwide, with up to 80% travel required.

In order to be considered, please send your resume along with a cover letter that states your desired salary range to employment@achc.org.

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

The ACHCU Educator, Nursing fulfills a key role by providing comprehensive clinical, accreditation, and industry education to all applicable audiences. This individual will help support ACHCU in content and product development, present when needed via webinar, workshop or other educational events, provide Gap Analysis to customers when needed, and help support creation of other products and trainings offered by ACHCU. The ideal candidate will have expertise in both our Home Health and Hospice program areas.

Job Responsibilities

• Utilizes advanced knowledge of accreditation standards and the applicable state or federal regulations to assigned Clinical programs.
• Manages the design, delivery and continuous improvement of training programs as well as ongoing learning opportunities needed for customers, industry leaders, consultants, and potential customers. Conducts specific training and content development based on current needs.
• Participates and/or Presents in workshops provided by ACHCU. Prepares and conducts state and national presentations when needed applicable to assigned Clinical programs.
• Participates and/or Presents in webinars provided by ACHCU.
• Utilizes principles of adult learning to engage attendees.
• Participates in annual Surveyor Training and attends applicable clinical program’s monthly meetings.
• Assists in creation and updates to ACHCU Policy and Procedure Manuals.
• Conducts virtual and on-site Gap Analysis for ACHCU customers.
• Supports content development for HealthTrainU courses.
• Supports clinical process improvement projects and initiatives and generates necessary reports and charts as needed by the department.
• Works with the Marketing Department to determine the need for educational materials.
• Provides back-up coverage and support for program management.
• Conducts routine and special research requests.
• Reviews and recommends changes to Department Policies and Procedures and controlled documents to maintain the Quality Management System (QMS) and the integrity of departmental processes.
• Conducts product and or personnel certification reviews as needed.
• Prepares written materials for training manuals as appropriate; reviews existing training materials to ensure content is up to date.
• Creates and develops monthly educational material. Partners with individual departments to identify and provide specific training materials or opportunities.
• Creates, evaluates and refines customer preparatory tools and the ACHC Accreditation Guide to Success workbooks.
• Acts as a resource to the ACHC Certified Consultants.
• Completes policy review, document review, etc. for ACHC Certified Consultants.
• Performs other related duties as assigned.

Job Requirements

• Currently licensed Registered Nurse, with background and experience in Home Health and Hospice; this includes, but is not limited to, state licensure rules.
• 3 plus years of relevant work experience in Home Health and Hospice that includes 2 years in performance improvement, management, or experience that includes successfully becoming accredited.
• Accreditation Surveyor experience strongly preferred.
• Solid experience with public speaking, including preparing and delivering strong presentations.
• Proficiency with computer systems and use of database and other office system programs.
• Strong oral and written communication skills a must.
• Occasional travel required.

In order to be considered, please send your resume along with a cover letter that states your desired salary range to employment@achc.org.

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote but nationwide travel required.

ACHC is currently looking for a qualified Registered Nurse, Physician, or Surgeon candidate with experience in the Ambulatory Surgery Center (ASC) industry to join our team as a full-time surveyor to conduct healthcare accreditation surveys.

Job Requirements:

• Must be a Registered Nurse, Physician, or Surgeon
• Five years of progressive supervisory or leadership experience in ASC, Office-based Surgical (OBS), or Orthopedic outpatient services that includes experience with successfully becoming accredited.
• Experience in interpreting Medicare Conditions for Coverage and/or state licensure rules.
• Strong oral and written communication skills and presentation skills.
• Excellent Customer Service skills a must, inside and outside the company.
• Prior experience with Life Safety Code and a strong comfort level in applying its standards during surveys is a plus. As part of the Life Safety Code portion of a survey, must be comfortable climbing ladders.
• Ability to successfully and effectively work both independently and on a team.
• Able to travel frequently by car or plane and sit or stand for extended periods.
• Proficiency in Microsoft Office applications and in use of database and other office system programs.

To be considered, please send a current resume and salary expectations to employment@achc.org.

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote but Nationwide travel required.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team.

We are currently looking for a Certification Specialist to have oversight and responsibilities related to ACHC hospital certification programs, including development, revision, and interpretation of standards, conducting surveys in accordance with qualifications, document review, and program education.  This person will also represent ACHC at various industry functions as directed.

The successful candidate will have seasoned experience in a hospital clinical role, specifically with a solid working knowledge of regulatory and industry guidelines related to disease- specific certification programs, such as Stroke and Cardiac Certification.  The ability to successfully function in a fast-paced environment, both independently and on a team is also key, as is excellence in written communication and interpersonal skills.

JOB RESPONSIBILITIES:

• Provide support to certification programs for daily operational processes.
• Provide standards interpretation for customers and department staff.
• Conduct surveys and midcycle reviews.
• Complete the review of the survey findings and deficiency report.
• Participate as an active member of the Accreditation Review Committee.
• Review Plans of Correction (POCs) submitted by providers for accuracy and completeness.
• Complete and submit post-certification paperwork.
• Review supporting documents as submitted by providers for accuracy and completeness.
• Document all reviews per ACHC protocols.
• Educate providers as needed to ensure comprehensive understanding of program requirements.
• Assist program lead in development and execution on program strategy.
• Participate in execution of process development and improvement, as needed.
• Precept and assist with training of new and existing surveyors, as needed.
• Complete accurate and timely desk reviews.
• Assist ACHC’s various departments (Marketing, Regulatory, ACHCU, Finance, IT) in projects and objectives as needed.
• Attend trade shows and workshops to promote ACHC, including conducting presentations regarding standards certification processes, as directed.
• Assist in collaborating with the clinical team and leaders regarding process improvement.
• Prepare and distribute correspondence as directed by following established procedures.
• Participate in interactions with parties such as federal and state regulatory agencies, healthcare associations and payers to educate and further the interests of ACHC.
• Demonstrate a willingness to take on new tasks and actively participate on special projects, as needed.

JOB REQUIREMENTS:

• Registered Nurse and BSN required, MSN or Master's degree in Health Care or related field preferred.
• Qualifications and credentials that align with disease-specific certification program(s)(e.g. Stroke, Cardiac).
• Minimum 5 years’ experience working in a clinical role in a Hospital, preferably with progressive supervisory or leadership experience.
• Working knowledge of regulatory and industry guidelines related to disease-specific certification programs.
• Experience with disease-specific certification program requirements preferred.
• Critical thinking skills required to analyze and interpret data and report findings.
• Excellent Customer Service skills a must, inside and outside the company, with proven ability to effectively interact with individuals at all levels in the health care hierarchy.
• Ability to successfully function in a fast-paced environment, both independently and on a team.
• Proficiency in Microsoft Office applications.
• Experience working with computer systems with proficient use of database and other office system programs.
• Excellent oral and written communication skills, including strong presentation abilities.

This position is a fully remote-based position with up to 40% travel, and candidates may be located anywhere nationwide. Compensation includes base salary + quarterly bonus.

Qualified candidates who meet the above requirements should send a current resume and salary expectations to employment@achc.org or apply via LinkedIn: https://www.linkedin.com/company/accreditation-commission-for-health-care/jobs/

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team.

We are currently seeking a Clinical Compliance Educator, Pharmacy to serve as a clinical and accreditation subject matter expert supporting ACHC staff, customers, potential customers, Surveyors, and internal teams. This position plays a key role in developing and delivering education, training surveyors, supporting accreditation operations, and contributing to industry-leading compliance initiatives.  This person will also support and provide education to students using the ACHCU Sterile Cleanroom Compounding Simulation Lab.

The ideal candidate combines clinical expertise, public speaking, education strategy, and collaborative problem-solving to help healthcare organizations achieve and maintain excellence in pharmacy practice and accreditation readiness.  The ability to build and maintain favorable and trusting relationships with all ACHC internal/external stakeholders is also a must, in order to deliver high-quality educational experiences with strong participant feedback.

JOB RESPONSIBILITIES:

Surveyor Development and Support

• Train, mentor, and support new and existing exempt and non-exempt surveyors. Prepare a 90-day onboarding training calendar and coordinate the scheduling of precept surveys. Coordinate surveyor orientation and ongoing competency education.
• Manage the design, delivery, and continuous improvement of training programs as well as ongoing learning opportunities needed for customers, surveyors, ACHC staff, industry leaders, providers, consultants, and potential customers.
• Monitor surveyor feedback forms and issues identified by reviewers or regulatory to determine what training is needed
• Support Pharmacy and PCAB resources within customer and surveyor software platforms.  Participate in operational initiatives to improve technology.
• Evaluate and enhance preceptor tools and surveyor development resources.
• Serve as a subject matter resource for surveyors, Account Advisors, customers, and ACHC staff regarding standards interpretation, survey processes, and compliance questions.
• Occasionally assist with surveys as requested as an independent surveyor or to help train another surveyor.
• Plan and help lead educational sessions for periodic in-person surveyor training.

Accreditation & Clinical Compliance

• Interpret ACHC Pharmacy, PCAB, and DMEPOS accreditation standards for customers and staff.
• Participate in periodic standards review, revision, and fulfillment processes.
• Create standards update guides and educational communications related to revised standards.
• Assist with standards disputes, complaint investigations, and compliance reviews. Triage, investigate, and support resolution of pharmacy and PCAB complaints in collaboration with Quality and Compliance teams.
• Support quality improvement initiatives and operational process enhancements.
• Assist with quality improvement initiatives, compliance projects, and operational process enhancements.
• Review, edit and create controlled documents and work instructions.
• Aid in the development of new services.

Collaboration & Industry Engagement

• Collaborate cross-functionally with Quality, Marketing, Education, Operations, and Accreditation teams.
• Review and contribute to policies, FAQs, marketing materials, and customer-facing resources.
• Participate in conferences, trade shows, and industry events representing ACHC programs and services.
• Contribute to the development of new accreditation services, tools, and educational offerings.
• Conduct presentations regarding accreditation standards, survey readiness, compliance trends, and industry best practices.
• Frequently respond to process, standards, and operational questions from pharmacy team members and stakeholders.
• Support additional departmental and strategic initiatives as assigned.
• Work on projects that include both DMEPOS and Pharmacy.
• Contribute to educational publications.

JOB REQUIREMENTS:

Required Qualifications

• Registered Pharmacist (RPh)
• Minimum of 5 years of sterile compounding experience.
• Experience interpreting accreditation standards, USP, CMS, FDA, state and federal regulatory requirements, and licensure rules.
• Strong presentation, facilitation, and public speaking skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail and process improvement.
• Proficiency with Microsoft Office and database/software systems.
• Experience developing educational content or training programs.
• Frequent travel required for conferences, training, and survey activity; business, trade show, and survey travel may necessitate travel on evenings and weekends.

Preferred Experience

• Pharmacy accreditation, compounding, specialty pharmacy, infusion, or Durable Medical Equipment, Prosthetic, Orthotic, and Supplies (DMEPOS) experience.
• Experience working within quality management systems (QMS).
• Experience working in a non-sterile pharmacy 503a pharmacy.
• Previous Surveyor experience.

This position is office-based at our headquarters in the Raleigh-Durham, NC area with the eligibility to work remotely two days per week. Compensation includes base salary + quarterly bonus. 

Qualified candidates who meet the above requirements should send a current resume and salary expectations to employment@achc.org.

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team.

We are currently seeking a Director, Regulatory Affairs & Quality to function as a conduit between ACHC’s departments and programs promoting consistency and alignment with the organization’s regulatory requirements, Quality Management System (QMS), and related strategies. This person will provide regulatory leadership, monitor emerging regulations, and serve as the primary contact with Centers for Medicare & Medicaid Services (CMS).

It is essential that this Director drives a culture of continuous improvement, while embedding quality at the core of the business, steering operational excellence, overseeing risk mitigation, and contributing to the organization’s strategic success.  The ideal candidate will have a strong aptitude for analytical and data-driven decision making.  Additional keys to success include extensive knowledge of healthcare accreditation and excellent written communication skills with the complimenting ability to effectively present verbally to a variety of audiences.

JOB RESPONSIBILITIES:

• Organizational Alignment
  • Advises executive leadership on emerging compliance risks, evolving regulatory trends, and potential legal or ethical concerns, providing clear interpretation of requirements and their operational impact.
  • Drives ACHC Standards’ integrity by providing oversight to: updating standards for regulatory compliance, applying standardization when applicable, tracking changes, making updates, ensuring programmatic standard consistency, obtaining Board of Commissioner’s approval, and collaborating with program leaders for accuracy.
  • Owns and maintains cross-divisional documents, policies/procedures, and annual plans to ensure organizational consistency to build trust with stakeholders, improve operational efficiency, and establish a strong brand identity.
  • Collaborates with regulatory authorities, legal resources, ACHC Board of Commissioners, and relevant interested parties as an ACHC advocate and subject matter expert.
  • Provides oversight, ensuring continuous readiness, and submission integrity for all organizational accreditations and certifications (e.g., ISO, IACET, ISQua).
  • Manages the storage and integrity of records for file destruction, legal documents, legal holds, subpoenas, federal reviews, and unusual circumstances.
  • Promotes and enhances a team culture that reflects the organization’s mission, vision, values, and quality policy, encourages teamwork and personal goal achievement.
• Regulatory Affairs
  • Ensures that ACHC meets and maintains continuous compliance with regulatory  requirements as defined by government and governing agencies for all programs and services.
  • Develops and implements plans to establish strategic relationships with industry and government leaders, third party payors and other managed-access entities to strengthen national presence and identify growth opportunities aligned with strategic corporate interests.
  • Serves as the primary liaison with CMS, cultivating a strong, collaborative relationship, proactively engaging CMS to address questions, resolve issues, and interpret regulatory guidance, while representing ACHC’s interests with professionalism and credibility.
  • Maintains continuous compliance with CMS deeming requirements, ensuring the accuracy and integrity of all deemed status applications, document submissions, record-keeping, surveys, plans of correction, and correspondence.
  • Provides oversight of reporting requirements ensuring data accuracy for all federal, regional, and state agencies for accreditation, certification, and licensure.
• Quality
  • Oversees and directs the overall operations of quality initiatives to ensure continuous improvement and compliance, including customer satisfaction, Net Promoter Score, internal audits, escalations, complaints against customers/ACHC, and document control.
  • Ensures the ACHC Quality Management System (QMS) is suitable, adequate, effective, and aligned with the strategic direction of ACHC.
  • Enforces the ACHC Risk Management Framework through managing the ACHC Risk Register, enforcing risk management policies, coaching staff in risk mitigation, facilitating root cause analyses, and ensuring ACHC is well-prepared for potential challenges, balancing risks against opportunities.
  • Promotes a culture of data‑informed decision‑making by partnering with leaders to define meaningful, measurable key performance indicators (KPIs), providing guidance in interpreting performance data, recognizing trends, and diagnosing root causes of performance gaps.
  • Models collaborative problem‑solving, encourages open communication, and promotes a mindset of high performance, accountability, and continuous professional growth.

  JOB REQUIREMENTS:

  • Education & Training
    • Bachelor’s Degree in Nursing, Healthcare Administration, Quality Management or related field; Master’s Degree preferred.
    • 10+ years of relevant work experience in regulatory affairs, accreditation, or compliance with 5+ years of management or oversight responsibilities.
    • Strong knowledge of accreditation standards and the Medicare Conditions of Participation.
  • Skills & Experience
    • Prefer experience with managing a quality management system, customer satisfaction, internal auditing and risk management.
    • Strong aptitude for analytical and data-driven decision-making.
    • Excellent grasp of the English language, with the ability to compose policies, letters, and professional correspondence.
    • Ability to design, develop, and deliver engaging presentations tailored to diverse audiences.
    • Experience with computer systems, proficiency in the use of databases and other office system programs. Proficiency in Microsoft Office Suite.
    • Occasional travel required.

  This position is office-based at our headquarters in the Raleigh-Durham, NC area with the eligibility to work remotely two days per week. | Compensation includes base salary + annual bonus. | Relocation assistance will be provided if applicable.

  Qualified candidates who meet the above requirements should apply via LinkedIn: https://www.linkedin.com/jobs/view/4418257251/?trk=mcm

  At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

  Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote – Can be located anywhere nationwide, but willingness to travel anywhere in the US is required 

ACHC is currently recruiting Home Health and Hospice Surveyors to conduct Accreditation-related surveys. Qualified candidates must have worked in either the Home Health or Hospice industries, preferably with experience in both areas.

JOB REQUIREMENTS:

• Currently licensed Registered Nurse, prefer Masters prepared.
• Minimum of 5 years’ home health and hospice experience; management experience preferred
• Minimum of 3 years’ experience preparing a home health or hospice agency for Accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
• Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
• Ability to travel frequently via car and plane

In order to be considered, please send your resume along with your desired compensation to  employment@achc.org.

As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote – must be willing to travel anywhere in the US.

Accreditation Commission for Health Care (ACHC) is currently seeking a Pharmacy Surveyor to conduct healthcare accreditation surveys. This position will assist with standards interpretation for customers and accreditation staff, and perform documentation review for our pharmacy services: sterile, non-sterile, non-sterile to sterile compounding, and hazardous compounding, infusion services, specialty, mail-order, and non-resident inspections.  Proud to be Accreditation Nerds, pharmacist surveyors seek to deliver the best possible accreditation experience to our pharmacy customers.

This valuable team member will also assist with the continuing development of the Pharmacy Program and represent ACHC at industry events and workshops as needed. The ideal candidate will quickly establish rapport and build positive working relationships with ACHC coworkers and customers.

JOB RESPONSIBILITIES:

• Conduct new and renewal Pharmacy accreditation surveys.
• Provide standards interpretation and guidance for customers and accreditation staff as needed, for sterile, non-sterile, non-sterile to sterile compounding, and hazardous compounding
• Review survey documentation for accreditation and assist in follow-up of related materials with appropriate staff.
• Review Summaries of Findings, assist with Plans of Correction documentation, and make appropriate recommendations to staff.
• Attend trade shows and workshops to promote ACHC, including conducting presentations or contributing to thought-leadership regarding standards and accreditation process as directed.

JOB REQUIREMENTS:

• Currently licensed as a pharmacist with a minimum of 5 years of experience, that includes two years of quality assurance planning and implementation.
• Must have experience with USP Standards, specifically <795>, <797>, and <800>.
• Experience working in an ACHC-accredited PCAB-pharmacy strongly preferred. PCAB (Pharmacy Compounding Accreditation Board) is an accreditation offered by ACHC.
• Experience of interacting with accrediting organizations is a plus.
• Excellent verbal and written communication skills and a proven track record of exceptional customer service.
• Surveyors should have the ability to travel frequently via car and plane (Up to 75% travel required).  Survey schedules may necessitate travel on evenings and weekends.
• Understanding of durable medical equipment, prosthetic devices, prosthetics, orthotics, and supplies (DMEPOS) codes in relation to Medicare Part B, and how to navigate accreditation based on the presence of DMEPOS products.
• Understanding of nursing and sub-contracted nursing agencies working in infusion pharmacy settings

In order to be considered, please send your resume along with your desired compensation to  employment@achc.org.

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team. 

We are currently seeking a Pharmacy Associate who is a licensed Technician and can help with preparation for healthcare accreditation surveys which ACHC conducts.  This person’s primary function will be to ensure that our customers are ready for virtual surveys in the following areas:  specialty only (SRX), IRX (no 797), AIC, approved IRN service addition, MORX, and Distinctions. The scope of this position also includes providing education to parties of interest, reviewing accreditation surveys, and working with ACHC Account Advisors and Customer Care Specialists to ensure effective coordination that yields the best possible customer experience.

The ideal candidate will have exceptional interpersonal skills with the ability to form and maintain favorable internal and external working relationships with a variety of ACHC stakeholders.  Exposure to healthcare accreditation or experience working with non-sterile and sterile compounding, home infusion, specialty pharmacy, and/or durable medical equipment are also a strong plus.

JOB RESPONSIBILITIES:

• Complete virtual information calls (VICs) with customers in advance of virtual surveys with non-corporate customers.
• For larger health-systems and universities, may work with customer to select customer Human Resource files ahead of survey, and move Human Resource files between customer to surveyor.
• Update VIC Monday board and schedule VIC calls.
• Communicate with scheduling about customer accommodation dates and accreditation expiration dates prior to anticipated surveys.
• Has the ability to review and approve surveyor travel above certain internal threshold amounts and surveyor expense reports.
• Work with the Account Advisors to assist in the management and education of pharmacy customers.
• Participate in interactions with parties such as federal and state regulatory agencies, medical associations, and payers to educate and further the interests of ACHC.
• Complete continuing education functions as required by management. Must maintain a current knowledge of pertinent pharmacy rules and regulations, including but not limited to USP, state, and federal requirements.
• Provide standards interpretation and guidance for customers and accreditation department staff as needed.
• Participate in the Pharmacy Review Committee as directed by management.
• Review survey and compliance documentation for accreditation and assist in follow-up of related materials with appropriate staff members.
• Assist ACHC’s various departments (marketing, regulatory, Accreditation University (ACHCU), finance, IT) in projects and objectives as requested by management.

JOB REQUIREMENTS:

• Active, certified Pharmacy Technician required with 2+ years’ experience in specialty, infusion, or 503a or 503b compounding pharmacy.
• Prior understanding of the pharmacy accreditation industry is preferred.
• Strong oral and written communication skills, presentation skills, and problem-solving skills.
• Excellent interpersonal relations and customer service experience.
• Experience working with non-sterile and sterile compounding, home infusion, specialty pharmacy, and Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) CMS compliance is a plus.
• Experience working with computer systems with proficient use of database and other office system programs.
• Proficiency in Microsoft Office applications.

This position is office-based at our headquarters in the Raleigh-Durham, NC area with the eligibility to work remotely two days per week. Compensation includes base salary + quarterly bonus. 

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team. 

We are currently seeking a Regulatory & Standards Administrator who researches, reviews, and interprets regulations with an emphasis on either Acute care or Community-based healthcare accreditation programs.   This person’s primary function is to provide an overall knowledge and serve as the subject matter expert for the federal and state regulations associated with our business.

The ideal candidate will have a solid working knowledge of regulatory guidelines, including Medicare, Medicaid, and state licensing requirements, along with the critical thinking skills needed to analyze/interpret data and report findings.  Exceptional interpersonal skills are also a must.

JOB RESPONSIBILITIES:

• Tracks proposed legislation at state and federal levels that may affect providers accredited by ACHC.
• Works with other ACHC staff to determine appropriate response to new legislation.
• Researches and reviews changes to federal and state regulations.
• Maintains crosswalks of deemed program standards to CMS requirements
• Creates, edits and maintains state licensure crosswalks for states ACHC does licensure or other state specified criteria.
• Reviews, creates, and updates controlled documents for accuracy regarding regulatory requirements.
• Participates in the development and revision of standards, fulfilments, and survey processes to ensure continuous compliance with applicable regulations and other national standards. 
• Serves as subject matter expert and provides standards interpretation for staff, surveyors and customers.
• Prepares materials and delivers presentations for training and educational programs.
• Assists with completion of CMS applications and reapplications for deeming authority.
• Writes policies and work instructions as applicable to accountabilities.
• Collaborates with external parties, (e.g., program associations, consultants).
• Review and recommend changes to department policies and work instructions to maintain the Quality Management System (QMS) and the integrity of departmental processes.
• Other assigned tasks that involve regulatory-related and standard-related topics.

JOB REQUIREMENTS:

• Bachelor’s Degree coupled with 8+ years’ experience in the accreditation or regulatory industries, with specific training/work experience in accreditation and/or regulatory compliance.
• Registered Nurse preferred.
• Working knowledge of regulatory guidelines, including Medicare, Medicaid, and state licensing requirements.
• Critical thinking skills required to analyze and interpret data and report findings.
• Excellent Customer Service skills a must, inside and outside the company, with proven ability to effectively interact with individuals at all levels in the health care hierarchy.
• Ability to successfully function in a fast-paced environment, both independently and on a team.
• Occasional domestic travel involved.

This position can be remotely located anywhere nationwide, but occasional travel required. In order to be considered, please send your resume along with a cover letter that states your desired salary range to employment@achc.org or apply via LinkedIn: https://www.linkedin.com/jobs/view/4435214978/?trk=mcm

Compensation includes base salary + quarterly bonus. 

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.