ACHC Careers

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

Responsibilities include:

• Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
• Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
• Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
• Reads and understands all program standards and accreditation policies and procedures.
• Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
• Revises policies and control documents, as assigned.

Job Requirements:

• Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
• Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
• Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
• Strong oral and written communication skills a must, as are attention to detail and organizational skills.

This position is located in Cary, NC with hybrid remote-working privileges.  Compensation includes base salary + bonus. 

In order to be considered, please send your resume to employment@achc.org. 

As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote – Can be located anywhere nationwide, but must be willing and able to travel to all states and U.S. territories.

ACHC is currently looking for qualified Physician, Surgeon or Registered Nurse candidates with experience in the Ambulatory Surgery Center (ASC) industry to join our team as contract surveyors to conduct healthcare accreditation surveys.

JOB REQUIREMENTS:

• Must be a Physician, Surgeon or Registered Nurse
• Five years of progressive supervisory or leadership experience in ASC, Office-based Surgical (OBS), or Orthopedic or Lithotripsy outpatient services that includes experience with successfully becoming accredited.
• Experience in interpreting Medicare Conditions for Coverage and/or state licensure rules.
• Proficiency in Microsoft Office applications and in use of database and other office system programs.
• Strong oral and written communication skills and presentation skills.
• Excellent Customer Service skills a must, inside and outside the company.
• Ability to successfully and effectively work both independently and on a team.
• Ability to travel frequently via car and plane
• Prospects must be able to commit to completing the training within 45 days of starting.
• Additionally, they must commit to conducting at least 1 survey per month
• Prior experience with Life Safety Code and a strong comfort level in applying its standards during surveys is a plus.

In order to be considered, please send your resume to  employment@achc.org.

As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Customer Experience Manager (Multiple Accreditation Program Areas)

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we’d love to have you join our team.

We are currently recruiting a personable and energetic Customer Experience Manager to provide direction and oversight to the daily customer support activities for designated Accreditation programs and services.  This person will guide a team of Account Advisors in educating customers on the capabilities and flexibility of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal and coaching skills needed to motivate and influence others, in order to reach departmental goals and provide the high level of customer service and best possible experience that are at the core of ACHC’s Mission and Values.

The Customer Experience Manager will be responsible for driving accountability and efficient productivity, while maintaining a supportive and collaborative approach with team members and business partners inside and outside the company.  It is essential that this person has a proven track record of building and maintaining favorable working relationships with a variety of key stakeholders, along with possessing a drive to improve patient safety and quality of care.

RESPONSIBILITIES INCLUDE:

• Manage and organize team operations to utilize skills and maximize staff efficiency.
• Coach and develop staff in alignment with business needs and employee aspirations; complete Annual Performance Review activities for direct reports and provide continuous ongoing constructive feedback throughout each year.
• Provide oversight of day to day functions of assigned Customer Experience staff, ensuring performance of duties is within appropriate productivity standards and completion of all Accreditation process steps are within specified timeframes.
• Provide oversight to staff to ensure customer correspondence is conducted in a timely and appropriate manner.
• Maintain knowledge of applicable CMS regulations to ensure ACHC is meeting all accreditation requirements; develop and maintain all regulatory letters meeting CMS requirements.
• Develop and maintain all ACHC accreditation policies and work instructions in assigned program area(s).
• Maintain relationships with existing customers to increase customer satisfaction and encourage renewal of accreditation contracts.
• Hold team meetings as needed to ensure compliance with established policies and work instructions, communication and team participation between personnel.
• Adhere to established strategic plans and quality objectives within assigned ACHC division and ensure accountability of team staff in following plans and objectives.
• Identify training or educational needs within team and prepare materials to address specific issues.
• Monitor departmental resources and make recommendations for workload allocation or when additional resources are required.
• Create and distribute weekly, monthly or quarterly reports on pre-determined time schedules or as requested.

JOB REQUIREMENTS:

• Bachelor’s Degree preferred with minimum 5 years of extensive practical, appropriate work experience with customers, preferably in the health care industry.
• 3+ years of previous people-management experience in a corporate setting required; must also possess a willingness for continued extensive leadership training and development.
• Relevant work experience in evaluation and quality monitoring through Licensure and/or Accreditation strongly desired.
• Solid interpersonal, oral/written communication, and presentation skills with a polished and professional presence.
• Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners.
• Strong conflict resolution skills with effective critical thinking and appropriate discretion in flexibility.
• Change-champion who embraces inclusion and leads by example in authentically exhibiting decisiveness, integrity, and accountability.
• Proficient in Microsoft Office applications and use of database software.

This position is office-based in Cary, NC, with hybrid remote-working privileges. Compensation includes base salary + annual bonus. 

Qualified candidates who meet the above requirements should send resume and salary expectations to: employment@achc.org

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility.  Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote – Can be located anywhere nationwide, but willingness to travel anywhere in the US is required 

ACHC is currently recruiting Home Health and Hospice Surveyors to conduct Accreditation-related surveys. Qualified candidates must have worked in either the Home Health or Hospice industries, preferably with experience in both areas.

JOB REQUIREMENTS:

• Currently licensed Registered Nurse, prefer Masters prepared.
• Minimum of 5 years’ home health and hospice experience; management experience preferred
• Minimum of 3 years’ experience preparing a home health or hospice agency for Accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
• Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
• Ability to travel frequently via car and plane

In order to be considered, please send your resume along with your desired compensation to  employment@achc.org.

As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we’d love to have you join our team.

We are currently seeking a Program Director to lead our pharmacy programs. The Director will assist with standards interpretation for customers and accreditation staff and perform documentation review for our Pharmacy services which include sterile and non-sterile compounding, infusion services, specialty, and long-term care. This person will also be directly responsible for the day-to-day oversight and management of all assigned Pharmacy Surveyors and department staff.

This position is responsible for the growth of the program, both domestically and internationally, and will serve as the subject matter expert and face of ACHC within these programs. Previous experience with Boards of Pharmacy and a comfort level with public speaking will be critical for success. The position provides the opportunity to engage with government and regulatory bodies.

The ideal candidate will possess the exceptional interpersonal skills needed to provide the “best in class” level of customer service that ACHC is known for and expects. It is essential that s/he has a proven track record of building and maintaining favorable relationships with key internal and external stakeholders.

RESPONSIBILITIES INCLUDE:

• Provide Pharmacy standards interpretation for customers, Surveyors, and accreditation department staff.
• Review survey documentation for accreditation staff as needed.
• Establish strategic relationships with industry and government leaders to strengthen national presence and identify growth opportunities.
• Candidate should possess a strong ability to develop and execute on strategy
• Oversight for all aspects of clinical compliance, accreditation, quality customer services and efficient and effective department operations for program(s), meeting regularly with applicable company leadership to update status of department.
• Develop program budgets and monitor expenditures; responsible for financial performance (program P&Ls and expense management) and meeting established milestones for program(s) of responsibility.
• In collaboration with other leaders, recommend the development of new accreditation programs/services and business ventures.
• Conduct periodic department meetings to facilitate team participation, provide information, address concerns, motivate staff and stimulate positive morale, harmony, and team development.
• Participate on Pharmacy accreditation surveys requiring special attention such as corporate accounts, complaint investigations, or suspected significant non-compliance issues.
• Oversight for the development, revision and maintenance of ACHC Pharmacy standards and supporting documents with Program Directors and the Standards and Review Committee.
• Prepare and distribute correspondence by following established procedures or by following specific instructions, as directed.
• Modify and approve changes, in conjunction with Regulatory to Department Standard Operating Procedures (SOPs) and control documents to maintain the Quality Management System (QMS) and the integrity of departmental processes.
• Manage and assign complaint and focus surveys on a regular basis. Participate in in-house investigation processes involving complaints against ACHC Pharmacy accredited organizations per SOP. Also participate in investigation of complaints made by customers against ACHC Pharmacy Surveyors.
• Manage and oversee recruitment, onboarding, development, and performance of ACHC Pharmacy Surveyors and department employees within the Pharmacy team; review Customer Satisfaction Survey results and share feedback when needed.
• Attend trade shows and workshops to promote ACHC, including conducting presentations regarding standards and accreditation process as directed.

REQUIREMENTS:

• Licensed PharmD with a minimum of 10 years of compounding experience, that includes 2+ years of quality assurance planning and implementation, management of a pharmacy program that preforms compounding and is knowledgeable with USP 797 & 795 requirements.
• Experience with Specialty and/or Infusion Pharmacy a strong plus, as is familiarity with Pharmacy accreditation.
• Exceptional interpersonal, oral/written communication, and presentation skills with a polished and professional presence.
• Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners.
• Seasoned change-champion who leads by example in authentically exhibiting decisiveness, integrity, and accountability.
• Strong leadership and team-development skills; ability to inspire and motivate staff while also swiftly resolving issues related to staffing, performance, and discipline.
• Proficient in Microsoft Office applications and use of database software.
• Position requires travel of up to 25%, both domestically and internationally
• Candidate should possess a comfort level with other cultures and handle themselves with the utmost professionalism.
• Candidate must embrace diversity and inclusion and demonstrate authenticity and integrity.

Location in the Cary, NC, area is strongly preferred (with relocation assistance provided by ACHC if applicable) but not required, and compensation includes base salary + annual bonus.

In order to be considered, please send your resume to employment@achc.org.

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Senior Marketing Specialist

ACHC is currently looking for a well-rounded individual who is energetic, yet structured and detail-oriented, to join our dynamic Marketing team. The Senior Marketing Specialist provides leadership in the development and maintenance of all aspects of ACHC program marketing and branding. This person is responsible for working proactively with individuals, business partners, and teams to develop strategic, integrated marketing communications that support business objectives. S/he will deliver impact by aligning the organization’s mission and priorities with creative and differentiated marketing tactics that drive business results.

The ideal candidate will possess an entrepreneurial sensibility that is complimented by a positive attitude and good sense of humor, proactively engaging with internal and external resources in creative ways to grow market share in the responsible business areas. Strong communication skills, a collaborative mindset, and a passion for leveraging data to inform marketing strategies will be essential success in this role.

RESPONSIBILITIES INCLUDE:

• Research and select effective media for marketing campaigns, negotiate media and frequency.
• Manage and execute digital advertising campaigns across platforms such as Google Ads and social media (e.g., Linkedin), including budget management and performance analysis.
• Utilize CRM platform (HubSpot) to design and customer journeys, manage leads, and analyze marketing campaign effectiveness.
• Create and develop new marketing materials to support program initiatives/ campaigns.
• Convey recommended strategies and attain buy-in from leadership, senior management, and main internal stakeholders.
• Prepare short and long-term plans to ensure adaption of identified strategies, evaluate implications of plans inclusive of risk.
• Generate innovative ideas to promote our brand and our products.
• Develop campaigns for social media platforms to increase web traffic and develop a solid, long-term web presence.
• Monitor and report on the performance of ad campaigns, and CRM activities, using analytics tools to inform strategy adjustments.
• Work closely with various teams to develop targeted marketing strategies that leverage CRM insights and drive lead generation.
• Craft compelling and engaging copy for various marketing channels, ensuring alignment with brand voice and messaging.
• Proofread, review, and edit all program materials to ensure consistent look and feel.
• Lead internal marketing brainstorming sessions to define content and execution of new ACHC marketing campaigns.
• Oversees all aspects of their designated programs in exhibits, trade shows, workshops.
• On a case-by-case basis, attends trade shows where he/she will be responsible to distribute marketing materials.
• Understanding and adhering to measurable KPI’s.
• Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.

JOB REQUIREMENTS:

• Bachelor’s degree in Marketing, Public Relations, Event Planning, English, or Journalism or a related field from an accredited university, and 4-6 years of equivalent and relevant work experience.
• Demonstrated knowledge of SEO best practices and tools (e.g., Google Analytics, SEMrush) to drive organic traffic and improve search visibility.
• Experience in writing persuasive marketing copy that resonates with target audiences and drives engagement.
• Proven experience in managing paid advertising campaigns, including strategy development, execution, and performance analysis.
• Familiarity with HubSpot or similar CRM systems, including lead management, email marketing, and reporting capabilities.
• Ability to analyze data from ad campaigns, and CRM platforms to make informed marketing decisions and optimize performance.
• Strong understanding of key performance indicators (KPIs) related to ad buying, and CRM effectiveness, with a track record of achieving measurable results.
• Relevant Marketing, Sales, Event Planning, Technical Writing, Copy Editing, or Public Relations experience in a commercial business environment required.
• Proficiency in all Microsoft Office applications (PowerPoint, Excel, etc.) required.
• Exceptional oral and written communication skills are critical, as is a scrupulous attention to detail.
• Proven track record of favorable customer relations and customer service skills and experience desired.
• A sense of humor and the ability to inspire cooperation among internal partners are essential.
• Ability to effectively balance competing priorities while working independently or in a team environment.
• Experience in related health care settings is desired but not required.

This position is office-based in Cary, NC, with hybrid remote-working privileges and occasional travel is involved. Compensation includes base salary + annual bonus. 

Qualified candidates who meet the above requirements should send resume and salary expectations to: employment@achc.org

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for employees. If you consider yourself a goal-oriented leader who would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers and each other with the industry’s best service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.