ACHC Careers

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

Responsibilities include:

• Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
• Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
• Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
• Reads and understands all program standards and accreditation policies and procedures.
• Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
• Revises policies and control documents, as assigned.

Job Requirements:

• Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
• Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
• Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
• Strong oral and written communication skills a must, as are attention to detail and organizational skills.

This position is located in Cary, NC with hybrid remote-working privileges.  Compensation includes base salary + bonus. 

In order to be considered, please send your resume to employment@achc.org. 

As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote – Can be located anywhere nationwide, but must be willing and able to travel to all states and U.S. territories.

ACHC is currently looking for qualified Physician, Surgeon or Registered Nurse candidates with experience in the Ambulatory Surgery Center (ASC) industry to join our team as contract surveyors to conduct healthcare accreditation surveys.

JOB REQUIREMENTS:

• Must be a Physician, Surgeon or Registered Nurse
• Five years of progressive supervisory or leadership experience in ASC, Office-based Surgical (OBS), or Orthopedic or Lithotripsy outpatient services that includes experience with successfully becoming accredited.
• Experience in interpreting Medicare Conditions for Coverage and/or state licensure rules.
• Proficiency in Microsoft Office applications and in use of database and other office system programs.
• Strong oral and written communication skills and presentation skills.
• Excellent Customer Service skills a must, inside and outside the company.
• Ability to successfully and effectively work both independently and on a team.
• Ability to travel frequently via car and plane
• Prospects must be able to commit to completing the training within 45 days of starting.
• Additionally, they must commit to conducting at least 1 survey per month
• Prior experience with Life Safety Code and a strong comfort level in applying its standards during surveys is a plus.

In order to be considered, please send your resume to  employment@achc.org.

As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Customer Experience Manager (Multiple Accreditation Program Areas)

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we’d love to have you join our team.

We are currently recruiting a personable and energetic Customer Experience Manager to provide direction and oversight to the daily customer support activities for designated Accreditation programs and services.  This person will guide a team of Account Advisors in educating customers on the capabilities and flexibility of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal and coaching skills needed to motivate and influence others, in order to reach departmental goals and provide the high level of customer service and best possible experience that are at the core of ACHC’s Mission and Values.

The Customer Experience Manager will be responsible for driving accountability and efficient productivity, while maintaining a supportive and collaborative approach with team members and business partners inside and outside the company.  It is essential that this person has a proven track record of building and maintaining favorable working relationships with a variety of key stakeholders, along with possessing a drive to improve patient safety and quality of care.

RESPONSIBILITIES INCLUDE:

• Manage and organize team operations to utilize skills and maximize staff efficiency.
• Coach and develop staff in alignment with business needs and employee aspirations; complete Annual Performance Review activities for direct reports and provide continuous ongoing constructive feedback throughout each year.
• Provide oversight of day to day functions of assigned Customer Experience staff, ensuring performance of duties is within appropriate productivity standards and completion of all Accreditation process steps are within specified timeframes.
• Provide oversight to staff to ensure customer correspondence is conducted in a timely and appropriate manner.
• Maintain knowledge of applicable CMS regulations to ensure ACHC is meeting all accreditation requirements; develop and maintain all regulatory letters meeting CMS requirements.
• Develop and maintain all ACHC accreditation policies and work instructions in assigned program area(s).
• Maintain relationships with existing customers to increase customer satisfaction and encourage renewal of accreditation contracts.
• Hold team meetings as needed to ensure compliance with established policies and work instructions, communication and team participation between personnel.
• Adhere to established strategic plans and quality objectives within assigned ACHC division and ensure accountability of team staff in following plans and objectives.
• Identify training or educational needs within team and prepare materials to address specific issues.
• Monitor departmental resources and make recommendations for workload allocation or when additional resources are required.
• Create and distribute weekly, monthly or quarterly reports on pre-determined time schedules or as requested.

JOB REQUIREMENTS:

• Bachelor’s Degree preferred with minimum 5 years of extensive practical, appropriate work experience with customers, preferably in the health care industry.
• 3+ years of previous people-management experience in a corporate setting required; must also possess a willingness for continued extensive leadership training and development.
• Relevant work experience in evaluation and quality monitoring through Licensure and/or Accreditation strongly desired.
• Solid interpersonal, oral/written communication, and presentation skills with a polished and professional presence.
• Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners.
• Strong conflict resolution skills with effective critical thinking and appropriate discretion in flexibility.
• Change-champion who embraces inclusion and leads by example in authentically exhibiting decisiveness, integrity, and accountability.
• Proficient in Microsoft Office applications and use of database software.

This position is office-based in Cary, NC, with hybrid remote-working privileges. Compensation includes base salary + annual bonus. 

Qualified candidates who meet the above requirements should send resume and salary expectations to: employment@achc.org

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility.  Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Are you highly organized with a collaborative mindset and exceptional attention to detail? Our ACHCU team is currently recruiting an Education & Training Coordinator to provide support in the development and maintenance of all aspects of ACHCU educational offerings and products. Additionally, this person will have responsibility for event management and associated technical writing/editing.

The ideal candidate will share ACHC’s passion for continuous learning and will possess the ability to maintain a calm and pleasant demeanor while juggling multiple tasks and priorities simultaneously. Working closely with our Marketing and Communications teams, seasoned experience with external vendor coordination on a large scale is also a must to ensure both internal and external attendees of all ACHCU offerings have the best possible experience.

RESPONSIBILITIES INCLUDE:

• Lead in the planning, organization and execution of ACHCU Academy, and other educational programs and related services; i.e. workshops, consultant trainings, etc.
• Manage all ACHCU educational products; Workbooks, Readiness packets, Policy and Procedure Manuals, Virtual Workshops, etc.
• Develop educational content and work with ACHCU team to review completed work.
• Coordinate with marketing on the upkeep and development of ACHCU offerings and products.
• Participate in projects/activities as requested involving Marketing, Sales and Business Development.
• Review and update existing material to ensure accuracy, including HealthTrainU content.
• Assist HealthTrainU Digital Learning Specialist in the daily operations. including customer inquiries, phone calls and emails. Provide backup assistance when Specialist is out of office on tasks.
• Conduct internet searches, send correspondence and email inquiries and make calls to organizations to obtain information around educational offerings; e.g. CE research.
• Research new course offerings for ACHCU, and handle contracts with education experts in developing course content.
• Manage education library to keep updated on all education resources, dates of revisions, expiration dates, etc.
• Attend all required ACHC events as assigned.
• Provide support to the ACHCU Customer Support Representative in responding to requests for information from ACHC customers and potential customers.
• Run weekly, monthly, and quarterly reports, as requested.
• Revise policies and work instructions and controlled documents, as assigned.

JOB REQUIREMENTS:

• Associate or Bachelor’s Degree preferred, in a business-related field.
• 2+ years of Sales, Marketing, Event Planning, or Public Relations experience in a commercial business environment.
• Experience negotiating contracts with hotels, caterers, and other vendors for large scale events.
• Proficiency in conducting virtual events through Go to Webinar and Microsoft Teams.
• Proficiency in all Microsoft Office applications (PowerPoint, Excel required).
• Experience setting up events and/or utilizing *Cvent or other software event platforms (Cvent preferred).
• Strong oral and written communication skills, with proven favorable customer relations and customer service skills and experience.
• Ability to work effectively in an independent and multi-task environment.
• Stellar organizational skills that compliment a tremendous attention to details.

This position is office-based at our Cary, NC headquarters with Remote working privileges two days per week. Compensation includes base salary + quarterly bonus eligibility.

Qualified candidates who meet the above requirements should send resume and salary expectations to: employment@achc.org

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for employees. If you consider yourself a goal-oriented leader who would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers and each other with the industry’s best service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote – Can be located anywhere nationwide, but willingness to travel anywhere in the US is required 

ACHC is currently recruiting Home Health and Hospice Surveyors to conduct Accreditation-related surveys. Qualified candidates must have worked in either the Home Health or Hospice industries, preferably with experience in both areas.

JOB REQUIREMENTS:

• Currently licensed Registered Nurse, prefer Masters prepared.
• Minimum of 5 years’ home health and hospice experience; management experience preferred
• Minimum of 3 years’ experience preparing a home health or hospice agency for Accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
• Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
• Ability to travel frequently via car and plane

In order to be considered, please send your resume along with your desired compensation to  employment@achc.org.

As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

We are seeking a customer-obsessed, detail-oriented, and results-driven Marketing Content Specialist to join our high-performing Marketing team. This critical role is ideal for a strategic storyteller and creative collaborator who thrives on turning complex programs into compelling content that drives awareness, engagement, and revenue.

As the Marketing Content Specialist, you will lead the design, development, and distribution of high-impact content across ACHC’s programs and digital channels. Working closely with Marketing Specialists, you will develop content that powers campaigns, nurtures prospects, supports sales enablement, and strengthens ACHC’s brand presence in healthcare accreditation.

We’re looking for a candidate who is equal parts strategist and creator—capable of generating original ideas, leveraging AI tools for ideation and efficiency, and distributing content across platforms to meet prospects and customers where they are in their respective journey.

The ideal candidate brings an entrepreneurial mindset, complemented by a positive attitude and a good sense of humor. They proactively engage with internal teams and external partners to drive creative collaboration.

RESPONSIBILITIES INCLUDE:

• Collaborates with internal teams to gain a deep understanding of ACHC’s Acute Care programs, services, and key initiatives.

• Supports the Marketing Specialist team in developing compelling content for omni-channel marketing campaigns, including blogs, newsletters, presentations, and promotional collateral.\

• Independently creates high-quality content assets to support sales engagement and nurture programs, such as one-pagers, case studies, testimonials, and product-focused presentations—all aligned with ACHC brand standards and tailored to target audiences.

• Contributes to the development of sales playbooks and objection-handling resources, actively incorporating feedback from Sales and Business Development teams to refine and enhance content effectiveness.

• Manages and maintains a content calendar that aligns with campaign strategies, organizational priorities, and the informational needs of key audiences.

• Works cross-functionally with ACHC staff to ensure timely execution and alignment on content deliverables and project goals.

• Supports the execution of marketing work orders and other assigned content development tasks.

• Ensures consistency in messaging and visual identity by adhering to the ACHC Style Guide and branding standards.

• Assists with editing and updating controlled documents as assigned to maintain accuracy and compliance.

• Performs additional marketing and sales support duties as assigned, contributing to the broader success of the Acute Care marketing strategy.

JOB REQUIREMENTS:

• Bachelor’s degree in English, Journalism, Communications, Marketing or a related field from an accredited university, or four to six years of equivalent and relevant work experience.

• 3-5 years of marketing content writing and editing experience in a commercial business or media environment.

• Strong copywriting and verbal communication skills

• Detail-oriented with strong organizational and time-management skills

• Ability to work effectively in an independent and multitask environment.

• Exceptional copywriting skills and attention to detail.

• Ability to work both independently and in a team environment

• A growth mindset and willingness to take initiative and learn

• Healthcare experience is a bonus.

This position is office-based in Cary, NC, with hybrid remote-working privileges and occasional travel is involved. Compensation includes base salary + annual bonus. In order to be considered, please send your resume along with your desired salary/compensation to employment@achc.org.

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for employees. If you consider yourself a goal-oriented leader who would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers and each other with the industry’s best service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we’d love to have you join our team.

We are currently seeking a Program Director to lead our pharmacy programs. The Director will assist with standards interpretation for customers and accreditation staff and perform documentation review for our Pharmacy services which include sterile and non-sterile compounding, infusion services, specialty, and long-term care. This person will also be directly responsible for the day-to-day oversight and management of all assigned Pharmacy Surveyors and department staff.

This position is responsible for the growth of the program, both domestically and internationally, and will serve as the subject matter expert and face of ACHC within these programs. Previous experience with Boards of Pharmacy and a comfort level with public speaking will be critical for success. The position provides the opportunity to engage with government and regulatory bodies.

The ideal candidate will possess the exceptional interpersonal skills needed to provide the “best in class” level of customer service that ACHC is known for and expects. It is essential that s/he has a proven track record of building and maintaining favorable relationships with key internal and external stakeholders.

RESPONSIBILITIES INCLUDE:

• Provide Pharmacy standards interpretation for customers, Surveyors, and accreditation department staff.
• Review survey documentation for accreditation staff as needed.
• Establish strategic relationships with industry and government leaders to strengthen national presence and identify growth opportunities.
• Candidate should possess a strong ability to develop and execute on strategy
• Oversight for all aspects of clinical compliance, accreditation, quality customer services and efficient and effective department operations for program(s), meeting regularly with applicable company leadership to update status of department.
• Develop program budgets and monitor expenditures; responsible for financial performance (program P&Ls and expense management) and meeting established milestones for program(s) of responsibility.
• In collaboration with other leaders, recommend the development of new accreditation programs/services and business ventures.
• Conduct periodic department meetings to facilitate team participation, provide information, address concerns, motivate staff and stimulate positive morale, harmony, and team development.
• Participate on Pharmacy accreditation surveys requiring special attention such as corporate accounts, complaint investigations, or suspected significant non-compliance issues.
• Oversight for the development, revision and maintenance of ACHC Pharmacy standards and supporting documents with Program Directors and the Standards and Review Committee.
• Prepare and distribute correspondence by following established procedures or by following specific instructions, as directed.
• Modify and approve changes, in conjunction with Regulatory to Department Standard Operating Procedures (SOPs) and control documents to maintain the Quality Management System (QMS) and the integrity of departmental processes.
• Manage and assign complaint and focus surveys on a regular basis. Participate in in-house investigation processes involving complaints against ACHC Pharmacy accredited organizations per SOP. Also participate in investigation of complaints made by customers against ACHC Pharmacy Surveyors.
• Manage and oversee recruitment, onboarding, development, and performance of ACHC Pharmacy Surveyors and department employees within the Pharmacy team; review Customer Satisfaction Survey results and share feedback when needed.
• Attend trade shows and workshops to promote ACHC, including conducting presentations regarding standards and accreditation process as directed.

REQUIREMENTS:

• Licensed PharmD with a minimum of 10 years of compounding experience, that includes 2+ years of quality assurance planning and implementation, management of a pharmacy program that preforms compounding and is knowledgeable with USP 797 & 795 requirements.
• Experience with Specialty and/or Infusion Pharmacy a strong plus, as is familiarity with Pharmacy accreditation.
• Exceptional interpersonal, oral/written communication, and presentation skills with a polished and professional presence.
• Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners.
• Seasoned change-champion who leads by example in authentically exhibiting decisiveness, integrity, and accountability.
• Strong leadership and team-development skills; ability to inspire and motivate staff while also swiftly resolving issues related to staffing, performance, and discipline.
• Proficient in Microsoft Office applications and use of database software.
• Position requires travel of up to 25%, both domestically and internationally
• Candidate should possess a comfort level with other cultures and handle themselves with the utmost professionalism.
• Candidate must embrace diversity and inclusion and demonstrate authenticity and integrity.

Location in the Cary, NC, area is strongly preferred (with relocation assistance provided by ACHC if applicable) but not required, and compensation includes base salary + annual bonus.

In order to be considered, please send your resume to employment@achc.org.

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Senior Marketing Specialist

ACHC is currently looking for a well-rounded individual who is energetic, yet structured and detail-oriented, to join our dynamic Marketing team. The Senior Marketing Specialist provides leadership in the development and maintenance of all aspects of ACHC program marketing and branding. This person is responsible for working proactively with individuals, business partners, and teams to develop strategic, integrated marketing communications that support business objectives. S/he will deliver impact by aligning the organization’s mission and priorities with creative and differentiated marketing tactics that drive business results.

The ideal candidate will possess an entrepreneurial sensibility that is complimented by a positive attitude and good sense of humor, proactively engaging with internal and external resources in creative ways to grow market share in the responsible business areas. Strong communication skills, a collaborative mindset, and a passion for leveraging data to inform marketing strategies will be essential success in this role.

RESPONSIBILITIES INCLUDE:

• Develop and deploy Account-Based Marketing (ABM) campaigns, including omni-channel strategy and cross-functional team alignment.

• Strategize, execute, and optimize data-driven ABM programs to support sales and revenue growth goals.

• Apply a test-and-learn approach to continuously improve ABM performance across digital and offline channels.

• Monitor and analyze campaign performance; adjust tactics to maximize impact and ROI.

• Build and manage digital marketing campaigns (e.g., Google Ads, LinkedIn) to drive traffic and enhance web presence.

• Utilize HubSpot to design customer journeys, manage leads, and assess campaign effectiveness.

• Create marketing content and collateral including white papers, case studies, and program-specific materials.

• Generate innovative ideas to promote ACHC’s brand, programs, and services.

• Collaborate with Program Directors to identify key targets and Ideal Customer Profiles (ICPs).

• Gather insights from internal stakeholders to shape compelling, targeted marketing strategies.

• Write clear, persuasive marketing copy consistent with ACHC’s brand voice and messaging.

• Manage marketing activities for exhibits, trade shows, and workshops.

• On a case-by-case basis represent ACHC at selected events; distribute promotional materials and support brand visibility.

• Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.

JOB REQUIREMENTS:

• Bachelor’s degree in Marketing or related field required; 5–7 years of relevant experience, with 3+ years in B2B marketing preferred.

• Proven track record in designing and executing multi-channel lead generation and Account-Based Marketing (ABM) campaigns.

• Experience using HubSpot for lead management, email marketing, campaign automation, and reporting.

• Strong understanding of SEO best practices and tools (e.g., Google Analytics, SEMrush) to improve search visibility and organic traffic.

• Proficiency in Microsoft Office applications, including PowerPoint, Excel, and Word.

• Familiarity with Monday.com or similar tools for project and task management.

• Strong grasp of performance marketing metrics and KPIs related to ad buying, lead generation, and CRM performance.

• Excellent project management, time management, and organizational skills.\

• Ability to communicate complex ideas, campaign strategies, and product concepts to both internal and external stakeholders.

• Highly detail-oriented with exceptional written and verbal communication skills.

• Demonstrated ability to work independently and collaboratively in cross-functional teams. A sense of humor and the ability to inspire cooperation among internal partners are essential.

• Experience in related health care settings is desired but not required.

This position is office-based in Cary, NC, with hybrid remote-working privileges and occasional travel is involved. Compensation includes base salary + annual bonus. 

Qualified candidates who meet the above requirements should send resume and salary expectations to: employment@achc.org

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for employees. If you consider yourself a goal-oriented leader who would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers and each other with the industry’s best service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.