Competencies are measurable patterns of knowledge, skills, abilities, and behaviors needed to perform work roles successfully. While competency evaluations are common…
Shannon Roberts
A Growth Mindset Approach to Managing Grievances
A grievance or complaint is a formal statement, either verbal or written, from a service recipient, advocate, or staff member expressing…
Reframing a “Dependent Status” Survey Decision
Your behavioral health organization applied for ACHC Accreditation, hosted an onsite survey, and has now received a decision letter indicating “Dependent Status.” What does it mean?