Articles
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A Growth Mindset Approach to Managing Grievances
A grievance or complaint is a formal statement, either verbal or written, from a service recipient, advocate, or staff member expressing…
Avoiding Infection Control Errors in Home Care
In facility-based healthcare organizations, infection control is proactively managed throughout the environment. Providers of home care services address infection prevention…
The ABC+D of Plans of Correction: A Practical Guide for OBS Leaders
Every accreditation survey that identifies non-compliance with an ACHC Standard triggers an immediate need for a Plan of Correction (POC)…
Reframing a “Dependent Status” Survey Decision
Your behavioral health organization applied for ACHC Accreditation, hosted an onsite survey, and has now received a decision letter indicating “Dependent Status.” What does it mean?
Competency Assessments for Home Care Personnel
Home care agencies provide services that range from companion/homemaker support to skilled care and specialized therapies. The agency’s clients or patients…
Consumer Advertising and Compounded Medications
The increasing prevalence of direct-to-consumer (DTC) advertising that creates demand for ancillary or “off-label” uses of medications makes PCAB accreditation a crucial factor…