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Industry experts. Next level service.

DMEPOS Accreditation

Ensure Medicare reimbursement and build consumer trust.

Welcome

Getting started

Whether you are looking toward your first survey, a renewal, or a transition from another accreditor, ACHC provides a smooth, positive, educational experience. We know DME. Our program staff and surveyors have years—decades—of experience helping companies of all sizes meet mandated CMS requirements while building thriving businesses.

ACHC helps guide and inform your team through the process of achieving and maintaining DMEPOS accreditation. Our survey standards are built on best practices and written by clinical staff and industry experts to align with federal quality and supplier standards.

Need help or feel ready to connect? Contact Customer Care to get started on the right path!

 

I would like to highlight the high level of expertise and professionalism of the surveyor. He was very courteous and provided very helpful information based on his deep understanding of the business and multi-year industry experience. An outstanding work by the surveyor!

– Ace Vision & Strategy

 

 

Our Account Advisor is outstanding in the process of both DME and CRPM accreditation. I could not have done this without her support, attention to detail and follow through. Absolutely the best advisor I have ever worked with.

– Advent Home Medical LLC

 

 

Excellent experience – our Surveyor was thorough and fair. I felt he was here to help us.

– Carolina Diabetic Supply Group, Inc.

 

 

We have had the absolute best experiences with ACHC. We appreciate their educational approach and consistent communication. The resources provided by ACHC gave us plenty of opportunities to excel in our on-site survey.

– Middle Tennessee Respiratory

 

The ACHC approach: Surrounding you with education

ACHC surrounds you with accessible, responsive resources to fit your needs.

Your Customer Care Specialist works to ensure a successful onboarding experience for new and transitioning organizations.
Our Regulatory Team conducts research and shares knowledge about federal and state requirements.
ACHC Clinical Staff provides resources for standards interpretation and problem solving.

ACHC Clinical Staff provides resources for standards interpretation and problem solving.

Our Regulatory Team conducts research and shares knowledge about federal and state requirements.

Your Customer Care Specialist works to ensure a successful onboarding experience for new and transitioning organizations.
Your Account Advisor is a consistent point of ongoing contact
ACHC Surveyors focus on consistency, assessing compliance through an educational lens that helps your organization improve and succeed.
Your Account Advisor is a consistent point of ongoing contact
ACHC Surveyors focus on consistency, assessing compliance through an educational lens that helps your organization improve and succeed.

The ACHC process: Steps to achieving accreditation

Expect total support.

  • Get Started
  • Presurvey
  • Survey
  • Post-Survey
  • Decision
  • All
Get Started
people

Connect with our Team

We can help you get started.

Presurvey
monitor

Information Form

Register to access the ACHC customer portal.

Presurvey
article

Application

Complete your accreditation application and submit deposit.

Presurvey
people

Verification / Scheduling

Your Account Advisor verifies application completion and advances to Scheduling.

Survey
people

Opening Conference

Surveyor introductions and finalized survey agenda.

Survey
advisor

Onsite Survey

Surveyor observations, interviews, and document review with ongoing Q&A.

Survey
people

Closing Conference

Surveyor general observations and findings.

Survey
people

Final Survey Report

Provided within 10 business days of the last day of survey.

Post-Survey
Check-Circle

Plan of Correction

Submit Plans of Correction (PoC) within 30 days of the final survey report.

Post-Survey
Check-Square

ACHC Reviews PoC

  • PoC accepted or revised (as needed)
  • Final version submitted to the ACHC Review Committee for consideration.
Decision
monitor

Accreditation Decision

Letter sent within five business days of Review Committee decision.

Get Started
people

Connect with our Team

We can help you get started

Presurvey
monitor

Information Form

Register to access to ACHC customer portal.

Presurvey
article

Application

Complete ACHC accreditation application and submit deposit.

Presurvey
people

Verification / Scheduling

Your Account Advisor confirms that your application is complete and advances it to Scheduling.

Survey
people

Opening Conference

Surveyor introductions finalized survey agenda.

Survey
advisor

On-site Survey

Register to access to ACHC customer portal.

Survey
people

Closing Conference

General observations and an overview of preliminary findings.

Survey
people

Final Survey Report

Provided within 10 business days of the last day of survey.

Post-Survey
Check-Circle

Plan of Correction

You submit Plans of Correction (PoC) within 10 days of the final survey report.

Post-Survey
Check-Square

ACHC Processes Plan of Correction.

  • ACHC reviews PoC
  • Makes revisions (as needed).
  • Final PoC submitted to the ACHC Review Committee for an accreditation decision.
Decision
monitor

Accreditation Decision

Decision letter sent within five business days of Review Committee decision.

DMEPOS Accreditation services and distinctions

Services

ACHC Standards—the requirements you must meet to achieve ACHC DMEPOS Accreditation—are designed to be relevant to the focus of your business model. ACHC will work in partnership with you to build a customized accreditation solution that is based on your needs. View available services and distinctions below.

Home/Durable Medical Equipment services include the delivery, setup, and/or maintenance of medical equipment and/or oxygen, as well as education regarding the use of the equipment.

Medical Supply Provider services include the storage and delivery of products designed to meet the client’s/patient’s needs in the home care setting. Supplies are generally disposable or semi-durable and prescribed by a physician.

Complex Rehabilitation and Assistive Technology Supplier services include the application of enabling technology systems designed to meet the needs of a specific person experiencing any permanent or long-term loss or abnormality of physical or anatomical structure or function. The equipment prescribed by a physician primarily addresses wheeled mobility, seating and alternative positioning, ambulation support, environmental control, augmented communication, and other assistance the patient needs to perform daily living activities.

Fitter services include orthotic/prosthetic fitting of a variety of products such as diabetic shoes, soft orthotic appliances, and post-mastectomy breast prostheses.

Community Retail services are provided in retail stores that sell prescription medications and commonly used durable medical equipment and supplies to the consumer.

Community Retail with Diabetic Shoes services are provided in retail stores that sell prescription medications and commonly used durable medical equipment and supplies to the consumer with the addition of providing diabetic shoes.

Distinctions

Distinctions offer additional recognition for DME organizations that offer respiratory patient management or custom mobility as specialties that go above and beyond basic accreditation requirements. These options must be earned in conjunction with (or after being awarded) DMEPOS Accreditation by ACHC.

The Distinction in Clinical Respiratory Patient Management focuses on care by licensed Respiratory Care Practitioners (RCPs) or other qualified healthcare professionals for patients with acute or chronic respiratory conditions that can be monitored and managed outside a hospital environment. Emphasis is on a collaborative, team-based approach to assessment and ongoing treatment, disease management, and education. The goal is better clinical outcomes that reduce hospital readmissions, support activities of daily living, and enhance quality of life for the patient. Accountability is established through documentation of outcome-based measures, with the subsequent expectation of improving consistency of care and quality of life. This distinction must be achieved in combination with ACHC Home/Durable Medical Equipment (HME) Accreditation.

The Distinction in Custom Mobility recognizes providers of custom mobility products who are committed to improving activities of daily living and health-related quality of life for clients/patients. Standards address the unique needs of clients/patients and focus on plans of care, goal and outcome monitoring, client/patient follow-up, and product adjustments or replacements, as needed, to proactively reduce or prevent complications and maintain or improve mobility and daily life. Emphasis is on improved service and responsive care to clients/patients with conditions requiring mobility support, including 24/7 access to support. The goal is to sustain client/patient activities of daily living and overall quality of life through ongoing assessment of needs, proactive goal setting, and documentation. This distinction must be achieved in combination with ACHC Complex Rehabilitation and Assistive Technology Supplier (RTS) Accreditation.

Ready to get started?

Organizations seeking ACHC DMEPOS Accreditation automatically gain access to essential workshops and workbooks from ACHCU, our education division.

These popular resources have helped hundreds of organizations understand and embrace the ACHC accreditation process. Now they’re available as part of your accreditation agreement.

  • Use the ACHC Accreditation Guide to Success digital workbook to create more efficient policies and procedures.
  • Assess your survey readiness with the included audit tools.
  • Use the workshop to equip your team with the know-how to achieve excellence.

Get more insight into ACHC resources and standards by subscribing to our Did You Know? newsletter.

You can reach out to our team with questions any time but a good place to start for the basics is on our FAQ page.

Preview the deep dive offered by the DMEPOS workshop.

Recent Articles

ACHC Resources

To get you to the most frequently needed information, choose a link below.

Regulatory Updates

Publications

Education

Vendor Partners

Regulatory Updates

Publications

Education

Vendor Partners

It’s who you know

Partnering associations that advocate for excellence in the provision of home medical equipment.

External Resources

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