Hospice - ACHC.ORG

Compassionate support

Hospice Accreditation

Inspiring excellence in patient-centered care.

Welcome

As a social worker with 19 years’ experience in hospice, I know the dedication and compassion that are integral to this work. ACHC Accreditation helps hospice organizations create a sustainable operational framework that builds on that commitment.

Our commitment is longstanding. ACHC developed its first set of standards for hospice care in 1996 and we’ve held deeming authority from the Centers for Medicare and Medicaid Services (CMS) since 2009.

ACHC’s Hospice Accreditation team is comprised of your peers; people who understand the uniquely collaborative structure and the scope of care delivered by hospice organizations. We are ready and willing to help you get started or to support your ongoing accreditation. My colleagues across ACHC —account advisors, regulatory experts, clinical educators, and surveyors—all share a deep understanding of how agencies work and how to meet your needs.


Lisa Meadows, MSW
Senior Manager, Survey Operations

 

Truly, ACHC has proven its mission that they are partners with providers like us. Regulations and standards were presented and experienced by us in a friendly and inspiring way.

– Hospice of the East and Palliative Care (CA)

 

Our account advisor is wonderful to work with… We also appreciate how quickly ACHC clinical responds to our questions.

– AuthoraCare Collective (NC)

Our surveyor… had great recommendations to improve processes and practices. My staff really enjoyed their time with her. She really made the experience very educational and had such positive energy.

– Hebron Home Health and Hospice LLC (TX)

 

98 satisfaction

The ACHC process: Steps to achieving accreditation

Expect total support.

  • Get Started
  • Presurvey
  • Survey
  • Post-Survey
  • Decision
  • All
Get Started
people

Connect with our Team

We can help you get started.

Presurvey
monitor

Information Form

Register to access the ACHC customer portal.

Presurvey
article

Application

Complete your accreditation application and submit deposit.

Presurvey
people

Verification / Scheduling

Your Account Advisor verifies application completion and advances to Scheduling.

Survey
people

Opening Conference

Surveyor introductions and finalized survey agenda.

Survey
advisor

Onsite Survey

Surveyor observations, interviews, and document review with ongoing Q&A.

Survey
people

Closing Conference

Surveyor general observations and findings.

Survey
people

Final Survey Report

Provided within 10 business days of the last day of survey.

Post-Survey
Check-Circle

Plan of Correction

Submit Plans of Correction (PoC) within 30 days of the final survey report.

Post-Survey
Check-Square

ACHC Reviews PoC

  • PoC accepted or revised (as needed)
  • Final version submitted to the ACHC Review Committee for consideration.
Decision
monitor

Accreditation Decision

Letter sent within five business days of Review Committee decision.

Get Started
people

Connect with our Team

We can help you get started

Presurvey
monitor

Information Form

Register to access to ACHC customer portal.

Presurvey
article

Application

Complete ACHC accreditation application and submit deposit.

Presurvey
people

Verification / Scheduling

Your Account Advisor confirms that your application is complete and advances it to Scheduling.

Survey
people

Opening Conference

Surveyor introductions finalized survey agenda.

Survey
advisor

On-site Survey

Register to access to ACHC customer portal.

Survey
people

Closing Conference

General observations and an overview of preliminary findings.

Survey
people

Final Survey Report

Provided within 10 business days of the last day of survey.

Post-Survey
Check-Circle

Plan of Correction

You submit Plans of Correction (PoC) within 10 days of the final survey report.

Post-Survey
Check-Square

ACHC Processes Plan of Correction.

  • ACHC reviews PoC
  • Makes revisions (as needed).
  • Final PoC submitted to the ACHC Review Committee for an accreditation decision.
Decision
monitor

Accreditation Decision

Decision letter sent within five business days of Review Committee decision.

Hospice Accreditation Services and Distinctions

Services

ACHC Standards—the requirements you must meet to achieve ACHC Hospice Accreditation—are designed to be relevant to the focus of your business model. ACHC will work in partnership with you to build a customized accreditation solution based on your needs. View available services and distinctions below.

Hospice Care services provide care for terminally ill patients in their place of residence. End-of-life care involves an interdisciplinary approach to meet the physical, psychosocial, spiritual, and emotional needs of the patient and/or family, as well as the palliation of symptoms related to the terminal illness.

Hospice Inpatient Care is provided directly by the hospice personnel at a facility owned/operated by the hospice (e.g., Hospice House). If general inpatient or respite care is provided, there must be a nurse on duty 24 hours a day, 7 days a week. End-of-life care involves an interdisciplinary approach to meet the physical, psychosocial, spiritual, and emotional needs of the patient and/or family, as well as the palliation of symptoms related to the terminal illness.

Distinctions

Distinctions offer additional recognition for hospice agencies that offer specialties that go above and beyond basic accreditation requirements. These options must be earned in conjunction with (or after being awarded) Hospice Accreditation by ACHC.

This additional recognition acknowledges that older adults may have goals and priorities that differ from those of other age groups. Age-friendly care is intentional with regard to safety and reduction of harm and confusion. It focuses on the use of four evidence-based best practices in geriatric care known as the 4Ms*: What Matters, Medication, Mentation, and Mobility. The Distinction in Age-Friendly Care is patient-centered and designed to enhance patient outcomes.

This distinction must be achieved in combination with ACHC Hospice Accreditation.

*The 4Ms framework is a key element of the Age-Friendly Health Systems initiative developed by The John A. Hartford Foundation and the Institute for Healthcare Improvement, in collaboration with the AmericanHospital Association and the Catholic Health Association of the United States.

This additional recognition focuses on patient- and family-centered care that optimizes quality of life throughout the continuum of illness by addressing physical, intellectual, emotional, social, and spiritual needs and facilitating patient autonomy, access to information, and choice. ACHC Palliative Care Standards are based on the National Consensus Project Clinical Practice Guidelines for Quality Palliative Care.

This additional recognition focuses on the provision of care to clients/patients with acute or chronic conditions, using telehealth technology that allows monitoring in the clinical or home environment. This technology creates disease management empowerment and independence, improved access to care, increased collaboration among healthcare providers, and improved client/patient outcomes. Standards were based on telehealth clinical guidelines of the American Telemedicine Association.

You deserve a better accreditation experience.

You can switch to ACHC accreditation at any time! Customer Care will help you define the best timeline for your customized transition plan. If your goal is to minimize the overlap between your current accreditor and ACHC, we recommend you begin the process six to nine months prior to your current expiration date

When you transition to ACHC, you’ll need a site visit. During your application process, we’ll ask you to give us a readiness date (the date you’ll be prepared for survey).

Ensure your organization’s accreditation remains active and current. Don’t delay!

Transition image

Ready to get started?

ACHC has developed a wealth of resources that lay the groundwork for a successful site visit. Watch Senior Manager Lisa Meadows describe one of many tools built to instill confidence in your organization’s survey prep. To access this checklist and others, visit your customer portal or reach out for assistance.

Get more insight into ACHC resources and standards by subscribing to our Did You Know? newsletter. If you have questions, don’t forget to visit our FAQs.

This video is part of a free webinar available via ACHCU.

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Regulatory Updates

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Vendor Partners

Regulatory Updates

Publications

Education

Vendor Partners

It’s who you know

Partnering associations that advocate for excellence in the provision of Hospice

External Resources

DO NOT DELETE
State Resources

Hospice and Palliative Care Association of Arkansas

Connecticut Association for Home Care and Hospice

Delaware Association of Home and Community Care

Florida Hospices and Palliative Care, Inc.

Georgia Hospice and Palliative Care Organization

Kokua Mau – Hawaii Hospice and Palliative Care Organization

Illinois Hospice and Palliative Care Organization (IL-HPCO)

Indiana Hospice and Palliative Care Organization, Inc.

Hospice and Palliative Care Association of Iowa

Kansas Hospice and Palliative Care Organization

The Kentucky Association of Hospice and Palliative Care

Louisiana – Mississippi Hospice and Palliative Care Organization

Maine Hospice Council

Hospice & Palliative Network of Maryland

Hospice and Palliative Care Federation of Massachusetts

Michigan HomeCare & Hospice

Minnesota Network of Hospice & Palliative Care

Missouri Hospice and Palliative Care Association

Nebraska Hospice and Palliative Care Association

New Hampshire Hospice and Palliative Care Organization

Hospice and Palliative Care Association of New York State

Oklahoma Hospice & Palliative Care Association

Oregon Hospice Association

Pennsylvania Hospice and Palliative Care Network

Hospice and Palliative Care Association of the Rockies

South Dakota Association of Healthcare Organizations

Texas and New Mexico Hospice Organization

Utah Hospice and Palliative Care Organization

Hospice and Palliative Care Council of Vermont

The Virginia Association for Hospices and Palliative Care

Hospice Council of West Virginia

Washington State Hospice and Palliative Care Organization

Wisconsin Hospice and Palliative Care Association