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ACHC Complaints Policy

ACHC will document and investigate all complaints received against our currently accredited organizations or against ACHC. Complaints may be submitted to ACHC via mail, phone, email, fax, or online. ACHC regards all complaints as confidential and it is our policy to protect your name. However, it may become necessary to reveal your identity in order to validate your complaint.

For more information on ACHC’s complaint process, please contact ACHC’s Complaints Department at (855) 937-2242.

Does your complaint concern ACHC or an accredited organization? *

Complaints against ACHC

ACHC strives to deliver services as promised and to provide the best possible experience to every customer. If at any time we fail to meet your expectations, please submit the form below or reach out to us at complaints@achc.org.

Providing your phone number is optional, but it could help us quickly resolve your questions.

Complaints against ACHC-accredited organizations

First, attempt to resolve any issues with the provider in question. If that is unsuccessful, please contact ACHC. We will
investigate to determine whether the organization in question is in breach of either ACHC Accreditation Standards or applicable or applicable Medicare regulations (CoPs, CfCs, and/or Quality Standards). If the complaint involves possible abuse, neglect or exploitation, unprofessional conduct, or noncompliance with state or federal laws, ACHC will notify the appropriate regulatory authority.

If violations cannot be confirmed, ACHC has no authority to take further action. ACHC does not have jurisdiction in labor
relations issues, payments, billing, or contracts with third-party payors (Blue Cross Blue Shield, Aetna, Humana, etc.).
Have you contacted the accredited organization directly regarding your complaint? *

We recommend you contact the organization and address your issues with the organization first so they have an opportunity to follow their own complaint process. Please note that you may find contact details for their complaint process on your customer care/welcome/patient intake packet or original documentation.

Please complete our electronic Complaint Intake Form so that we may obtain all relevant details about the nature of your complaint. If you need further assistance, email complaints@achc.org.

ACHC Office Hours:

8 a.m. to 5 p.m. ET Monday to Friday

ACHC observes the following holidays:

New Year’s Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day

Corporate ACHC Headquarters:

Accreditation Commission for Health Care
139 Weston Oaks Ct., Cary, NC 27513
Toll-Free: (855) 937-2242
Local: (919) 785-1214
Fax: (919) 785-3011