ACHC Careers

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

Responsibilities include:

• Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
• Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
• Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
• Reads and understands all program standards and accreditation policies and procedures.
• Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
• Revises policies and control documents, as assigned.

Job Requirements:

• Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
• Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
• Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
• Strong oral and written communication skills a must, as are attention to detail and organizational skills.

This position is located in Cary, NC with hybrid remote-working privileges.  Compensation includes base salary + bonus. 

In order to be considered, please send your resume to employment@achc.org. 

As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote but must be West Coast–based. Nationwide travel required.

ACHC is currently looking for qualified Registered Nurse, Physician, or Surgeon candidates with experience in the Ambulatory Surgery Center (ASC) industry to join our team as full-time surveyors to conduct healthcare accreditation surveys.

JOB REQUIREMENTS:

• Must be a Registered Nurse, Physician, or Surgeon
• Five years of progressive supervisory or leadership experience in ASC, Office-based Surgical (OBS), or Orthopedic outpatient services that includes experience with successfully becoming accredited.
• Experience in interpreting Medicare Conditions for Coverage and/or state licensure rules.
• Strong oral and written communication skills and presentation skills.
• Excellent Customer Service skills a must, inside and outside the company.
• Prior experience with Life Safety Code and a strong comfort level in applying its standards during surveys is a plus. As part of the Life Safety Code portion of a survey, must be comfortable climbing ladders.
• Ability to successfully and effectively work both independently and on a team.
• Able to travel frequently by car or plane and sit or stand for extended periods.

In order to be considered, please send your resume along with your desired compensation to  employment@achc.org.

As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Are you a driven and resourceful professional eager to help foster growth at our rapidly expanding company? ACHC is currently recruiting a Business Development & Education Representative to join our ACHCU team. This person will focus efforts on driving growth and lead conversion through the development of strategic partnerships, effective lead management, and delivery of educational services.  In this role, you will research and identify new opportunities, manage and cultivate relationships with industry partners, and support prospective customers in selecting ACHCU services.

Working cross-departmentally with Sales, Marketing, Accreditation, Education, and Program Leads, this position ensures ACHCU achieves revenue and customer service excellence goals while promoting programs, services, and educational initiatives.  To be successful in this role, you should think strategically, act proactively, and communicate effectively, always striving for the excellence that ACHC is known for and expects.

RESPONSIBILITIES INCLUDE:

• Lead Management & Conversion
  • Contact, qualify, and nurture leads generated from conferences, events, trade shows, online accounts, and other sources.
  • Guide prospects through the decision-making process, including quoting and contracting ACHCU services.
  • Maintain accurate and timely information in the CRM system.
• Partnership & Relationship Management
  • Develop and maintain strategic relationships with associations, consultants, vendors, and industry partners.
  • Explore and build educational and consulting relationships with industry stakeholders in collaboration with Business Development.
  • Educate staff and partners on available discounts, processes, and partnership benefits.
• Business Development & Market Research
  • Research and track new business opportunities across all programs and services.
  • Conduct competitive and comparative research to support strategic initiatives.
  • Identify consulting firms and associations for potential collaborations.
• Education & Program Support
  • Support development, coordination, and delivery of educational offerings, including webinars, workshops, trainings, and HealthTrainU initiatives.
  • Collaborate with Program Directors and Sales to incorporate ACHCU education into customer contracts.
  • Assist in scheduling and hosting monthly webinars with industry partners and consultants.
• Cross-Department Collaboration
  • Partner with Marketing to design and refine customer-facing materials (welcome packets, informational packets, thank-you packets, etc.).
  • Work with Marketing, Sales, and Program Leads to promote new initiatives and grow programs.
  • Attend strategy meetings to align business development and educational goals.
• Reporting & Presentations
  • Generate and distribute weekly, monthly, and quarterly reports on leads, opportunities, and business outcomes.
  • Prepare presentations and provide updates to management, Board, and staff regarding new business and educational initiatives.
• Industry Engagement
  • Attend trade shows, conferences, and industry events to promote ACHC Accreditation and ACHCU services.
  • Represent ACHC and ACHCU with professionalism while building visibility and credibility in the marketplace.

REQUIREMENTS:

• Minimum two-year Associate’s degree (Bachelor’s preferred) in a business-related field with 3+ years of relevant work experience in a business setting, or a high school education with a minimum of 5+ years of relevant work experience in a business setting.
• Strong background in business development, sales, or education services, preferably in healthcare or accreditation industries.
• Excellent communication and relationship-building skills with internal teams and external partners.
• Experience managing leads through CRM systems and producing reports for decision-making.
• Ability to present confidently to diverse audiences, including leadership and external stakeholders.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

This position is office-based at our Cary, NC headquarters with hybrid remote-working privileges two days per week.  Compensation includes base salary + quarterly bonus. In order to be considered, please send your resume along with your desired salary/compensation to employment@achc.org or apply via our LinkedIn posting.

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for employees. If you consider yourself a goal-oriented leader who would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers and each other with the industry’s best service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote – Can be located anywhere nationwide, but willingness to travel anywhere in the US is required 

ACHC is currently recruiting Home Health and Hospice Surveyors to conduct Accreditation-related surveys. Qualified candidates must have worked in either the Home Health or Hospice industries, preferably with experience in both areas.

JOB REQUIREMENTS:

• Currently licensed Registered Nurse, prefer Masters prepared.
• Minimum of 5 years’ home health and hospice experience; management experience preferred
• Minimum of 3 years’ experience preparing a home health or hospice agency for Accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
• Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
• Ability to travel frequently via car and plane

In order to be considered, please send your resume along with your desired compensation to  employment@achc.org.

As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we’d love to have you join our team.

We are currently looking for a Senior Manager, PMO & Technology to lead and provide oversight for all technical and non-technical project management efforts along with other strategic, program, and departmental initiatives at ACHC.  This person will provide consistent planning and execution of initiatives through utilization of both PMI and ISO standards, and will develop initiative plans, timelines, and status reports for measuring and controlling initiative performance.

The successful candidate will be a seasoned and dynamic people-manager capable of leading and coordinating project management, strategy, and technology functions and team members.  The ability to develop and maintain favorable working relationships with a variety of external stakeholders, plus those internally across all departments and company levels, is also a must.

RESPONSIBILITIES INCLUDE:

• Fosters the execution of strategic initiatives through the development of work plans, gathering and generation of relevant data, driving analyses, and the development of actionable recommendations; responsible for the management and updating of ACHC’s strategic plan/initiatives.
• Participates in the planning and facilitation of strategic planning events with company senior management and Board of Commissioners, and assists initiative sponsors with defining project scope, objectives, timelines, and process mapping.
• Develops detailed initiative plans to monitor and track progress, including contingency plans in response to risk assessment and mitigation.
• Ensures initiatives are delivered on time, within scope and budget.
• Establishes and evaluates quality standards for deliverables and stakeholder expectations.
• Collaborates across the organization, aiding in individualized and departmental strategy formulation for different projects and initiatives, and ensuring prioritization alignment.
• Maintains comprehensive initiative documentation for phase reviews and initiative audits.
• Works with senior management and stakeholders to evaluate overall performance against targets and make necessary adjustments as necessary.
• Serves as the Project Manager for mergers/acquisitions, creating/maintaining/documenting a comprehensive project plan and overseeing due diligence activities.
• Establishes policies and work instructions as needed to guide operations and performance; suggests process improvements to enhance company operational efficiency.

MANAGEMENT RESPONSIBILITIES INCLUDE:

• Responsible for the direct management of a team of ACHC Project Managers and Strategy Analyst, along with oversight of our IT Manager/function.
• Sets clear expectations, delegates tasks, manages workflows, and ensures project deadlines are met and team/company objectives are achieved.
• Conducts regular performance reviews of staff and provides constructive feedback to help team members improve and succeed.
• Mentors, coaches, and trains team members to enhance their skills and support their career growth.
• Fosters a collaborative team environment where employees feel motivated, empowered, and engaged.

REQUIREMENTS:

• Bachelor’s degree required in Business Administration or relative field; MBA or other Master’s degree a plus.
• Project Management Professional (PMP) certification required, plus a minimum of 10 years of project management experience.
• Six Sigma/Lean training strongly desired.
• Preferred experience in or significant exposure to technology/IT functions.
• Solid track record of success in developing business plans and facilitating strategic planning.
• Seasoned experience in people management, strategic planning, risk management, and change management.
• Outstanding written and oral communication skills to lead and engage large teams of internal and external individuals driving outcomes.
• Computer literacy with advanced proficiency in the use of project management software tools, spreadsheets, and other office system platforms.

This position is office-based at our headquarters in the Raleigh-Durham, NC area with the ability to work remotely two days per week. Compensation includes base salary + annual bonus.

In order to be considered, please send your resume & salary expectations to employment@achc.org.

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.