ACHC Careers

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

Responsibilities include:

• Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
• Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
• Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
• Reads and understands all program standards and accreditation policies and procedures.
• Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
• Revises policies and control documents, as assigned.

Job Requirements:

• Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
• Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
• Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
• Strong oral and written communication skills a must, as are attention to detail and organizational skills.

This position is located in Cary, NC with hybrid remote-working privileges.  Compensation includes base salary + bonus. 

In order to be considered, please send your resume to employment@achc.org. 

As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

ACHC is currently recruiting for an Accreditation Corporate Surveyor. Using professional expertise and judgment gained through comprehensive ACHC training and previous experience, the Accreditation Corporate Surveyor conducts accreditation surveys for ACHC customers. All surveys (including complaints, high-visibility, and corporate surveys) must be conducted per specific requirements set forth by management. The Accreditation Corporate Surveyor also plays a critical role in assisting with and providing guidance & education for standards interpretation for both ACHC customers and accreditation staff. This position will be heavily responsible for performing various documentation reviews and providing clinical insight for DMEPOS surveys. Additionally, the Accreditation Corporate Surveyor will process and handle complaint surveys, conducting the onsite survey, analysis/review of materials and all associated follow-up and documentation. The surveyor may also represent ACHC at industry events and workshops.

Job Responsibilities

• Conduct new and renewal DMEPOS  accreditation surveys.
• Provide standards interpretation and guidance for customers and accreditation department staff as needed.
  Based on independent judgment and previous experience, the surveyor will provide insight in assessing all standards questions.
  • Review survey documentation for accreditation staff and assist in follow-up of related materials with appropriate staff members.
  • As requested, review Summaries of Findings and Plans of Correction documentation and make appropriate recommendations to staff.
  • Prepare and distribute correspondence by following established procedures or by following specific instructions, as directed by management.
  • As assigned, revise SOPs and controlled documents and provide suggestions for improvements to survey processes.
  • Conduct complaint and focus surveys on regular basis. Participate in in-house investigation process involving complaints against ACHC accredited organizations per complaint SOP. Review all materials and documents as needed and provide final recommendations.
  • Assist with development and leadership of new contract surveyors.
  • Participate in ongoing training of new surveyors for preceptor requirements and assist in plans for training upgrades and improvements.
  • Participate in special projects, as requested by management.
  • Attend trade shows and workshops to promote ACHC, including conducting presentations regarding standards and accreditation process as needed.
  • Complete continuing education functions, as required by management.
  • Participate and complete corporate or high visibility surveys, as requested by management, which require specialized processing of survey and survey materials.
  • Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.
  • Perform other related duties as assigned.
• A BS or BA degree in a business or health related field or at least 5 years in management of a DMEPOS company that supplies home medical equipment.
• • Five years of DMEPOS experience that includes two years of quality assurance planning and implementation, or experience that includes successfully becoming accredited.
  • Extensive survey experience and full knowledge of ACHC policies & procedures.
  • Experience working with computer systems with proficient use of database and other office system programs.
  • Proficient in Microsoft Office applications.
  • Strong oral and written communication skills and presentation skills.
  • Customer service experience.

This position can be remotely located anywhere nationwide, with up to 80% travel required.

In order to be considered, please send your resume along with a cover letter that states your desired salary range to employment@achc.org.

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote but must be West Coast–based. Nationwide travel required.

ACHC is currently looking for qualified Registered Nurse, Physician, or Surgeon candidates with experience in the Ambulatory Surgery Center (ASC) industry to join our team as a part-time surveyor to conduct healthcare accreditation surveys.

JOB REQUIREMENTS:

• Must be a Registered Nurse, Physician, or Surgeon
• Five years of progressive supervisory or leadership experience in ASC, Office-based Surgical (OBS), or Orthopedic outpatient services that includes experience with successfully becoming accredited.
• Experience in interpreting Medicare Conditions for Coverage and/or state licensure rules.
• Strong oral and written communication skills and presentation skills.
• Excellent Customer Service skills a must, inside and outside the company.
• Prior experience with Life Safety Code and a strong comfort level in applying its standards during surveys is a plus. As part of the Life Safety Code portion of a survey, must be comfortable climbing ladders.
• Ability to successfully and effectively work both independently and on a team.
• Able to travel frequently by car or plane and sit or stand for extended periods.

In order to be considered, please send your resume along with your desired compensation to  employment@achc.org.

As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote but Nationwide travel required.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we’d love to have you join our team.

We are currently looking for a Certification Specialist to have oversight and responsibilities related to ACHC hospital certification programs, including development, revision, and interpretation of standards, conducting surveys in accordance with qualifications, document review, and program education.  This person will also represent ACHC at various industry functions as directed.

The successful candidate will have seasoned experience in a hospital clinical role, specifically with a solid working knowledge of regulatory and industry guidelines related to disease- specific certification programs, such as Stroke and Cardiac Certification.  The ability to successfully function in a fast-paced environment, both independently and on a team is also key, as is excellence in written communication and interpersonal skills.

JOB RESPONSIBILITIES:

• Provide support to certification programs for daily operational processes.
• Provide standards interpretation for customers and department staff.
• Conduct surveys and midcycle reviews.
• Complete the review of the survey findings and deficiency report.
• Participate as an active member of the Accreditation Review Committee.
• Review Plans of Correction (POCs) submitted by providers for accuracy and completeness.
• Complete and submit post-certification paperwork.
• Review supporting documents as submitted by providers for accuracy and completeness.
• Document all reviews per ACHC protocols.
• Educate providers as needed to ensure comprehensive understanding of program requirements.
• Assist program lead in development and execution on program strategy.
• Participate in execution of process development and improvement, as needed.
• Precept and assist with training of new and existing surveyors, as needed.
• Complete accurate and timely desk reviews.
• Assist ACHC’s various departments (Marketing, Regulatory, ACHCU, Finance, IT) in projects and objectives as needed.
• Attend trade shows and workshops to promote ACHC, including conducting presentations regarding standards certification processes, as directed.
• Assist in collaborating with the clinical team and leaders regarding process improvement.
• Prepare and distribute correspondence as directed by following established procedures.
• Participate in interactions with parties such as federal and state regulatory agencies, healthcare associations and payers to educate and further the interests of ACHC.
• Demonstrate a willingness to take on new tasks and actively participate on special projects, as needed.

JOB REQUIREMENTS:

• Registered Nurse and BSN required, MSN or Master’s degree in Health Care or related field preferred.
• Qualifications and credentials that align with disease-specific certification program(s)(e.g. Stroke, Cardiac).
• Minimum 5 years’ experience working in a clinical role in a Hospital, preferably with progressive supervisory or leadership experience.
• Working knowledge of regulatory and industry guidelines related to disease-specific certification programs.
• Experience with disease-specific certification program requirements preferred.
• Critical thinking skills required to analyze and interpret data and report findings.
• Excellent Customer Service skills a must, inside and outside the company, with proven ability to effectively interact with individuals at all levels in the health care hierarchy.
• Ability to successfully function in a fast-paced environment, both independently and on a team.
• Proficiency in Microsoft Office applications.
• Experience working with computer systems with proficient use of database and other office system programs.
• Excellent oral and written communication skills, including strong presentation abilities.

This position is a fully remote-based position with up to 40% travel, and candidates may be located anywhere nationwide. Compensation includes base salary + quarterly bonus.

Qualified candidates who meet the above requirements should send a current resume and salary expectations to employment@achc.org or apply via LinkedIn: https://www.linkedin.com/company/accreditation-commission-for-health-care/jobs/

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote – Can be located anywhere nationwide, but willingness to travel anywhere in the US is required 

ACHC is currently recruiting Home Health and Hospice Surveyors to conduct Accreditation-related surveys. Qualified candidates must have worked in either the Home Health or Hospice industries, preferably with experience in both areas.

JOB REQUIREMENTS:

• Currently licensed Registered Nurse, prefer Masters prepared.
• Minimum of 5 years’ home health and hospice experience; management experience preferred
• Minimum of 3 years’ experience preparing a home health or hospice agency for Accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
• Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
• Ability to travel frequently via car and plane

In order to be considered, please send your resume along with your desired compensation to  employment@achc.org.

As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote – Can be located anywhere nationwide, but willingness to travel anywhere in the US is required 

ACHC is currently recruiting PRN Renal Dialysis Surveyors to conduct Accreditation-related surveys. Qualified candidates must have worked in and have clinical experience in Home Dialysis, or In-Center Hemodialysis, preferably experience in both areas.

JOB REQUIREMENTS:

• Registered Nurse with active, unencumbered license
• Minimum of 5 years recent dialysis experience with 2 years dialysis management and/or quality assurance experience preferred
• Extensive knowledge and interpretation of Medicare Conditions for Coverage (CfCs) and state licensure rules
• Excellent verbal and written communication skills and the ability to professionally communicate with dialysis providers, staff and other Surveyors
• Computer proficiency skills with the ability to effectively use, operating systems, office software and email.
• Ability to conduct a minimum of 1 survey per month; survey durations are 1-3 days
• Ability to travel which includes need to lift up to 50 pounds and maneuver in airports/crowded settings as well as travel in rental cars.
• Ability to self-book travel arrangements within a travel booking system

In order to be considered, please send your resume along with your desired compensation to  employment@achc.org.

As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.