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Careers at ACHC

Are You Awesome?

At ACHC, we hire only the best. As a nonprofit company with a rapidly growing customer base, we follow a philosophy of innovation, honesty, and, quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid medical, dental, and vision benefits for employees. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

Responsibilities include:

  • Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
  • Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
  • Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
  • Reads and understands all program standards and accreditation policies and procedures.
  • Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
  • Revises policies and control documents, as assigned.

Job Requirements:

  • Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
  • Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
  • Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
  • Strong oral and written communication skills a must, as are attention to detail and organizational skills.

This position is located in Cary, NC with hybrid remote-working privileges.  Compensation includes base salary + bonus. 

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote – Can be located anywhere nationwide, but must be willing and able to travel to all states and U.S. territories up to 80% of the time.

ACHC is currently recruiting for an Accreditation Corporate Surveyor. Using professional expertise and judgment gained through comprehensive ACHC training and previous experience, the Accreditation Corporate Surveyor conducts accreditation surveys for ACHC customers. All surveys (including complaints, high-visibility, and corporate surveys) must be conducted per specific requirements set forth by management. The Accreditation Corporate Surveyor also plays a critical role in assisting with and providing guidance & education for standards interpretation for both ACHC customers and accreditation staff. This position will be heavily responsible for performing various documentation reviews and providing clinical insight for DMEPOS surveys. Additionally, the Accreditation Corporate Surveyor will process and handle complaint surveys, conducting the onsite survey, analysis/review of materials and all associated follow-up and documentation. The surveyor may also represent ACHC at industry events and workshops.

JOB RESPONSIBILITIES:

  • Conduct new and renewal DMEPOS accreditation surveys.
  • Provide standards interpretation and guidance for customers and accreditation department staff as needed.
  • Based on independent judgment and previous experience, the surveyor will provide insight in assessing all standards questions.
  • Review survey documentation for accreditation staff and assist in follow-up of related materials with appropriate staff members.
  • As requested, review Summaries of Findings and Plans of Correction documentation and make appropriate recommendations to staff.
  • Prepare and distribute correspondence by following established procedures or by following specific instructions, as directed by management.
  • As assigned, revise SOPs and controlled documents and provide suggestions for improvements to survey processes.
  • Conduct complaint and focus surveys on regular basis. Participate in in-house investigation process involving complaints against ACHC accredited organizations per complaint SOP. Review all materials and documents as needed and provide final recommendations.
  • Assist with development and leadership of new contract surveyors.
  • Participate in ongoing training of new surveyors for preceptor requirements and assist in plans for training upgrades and improvements.
  • Participate in special projects, as requested by management.
  • Attend trade shows and workshops to promote ACHC, including conducting presentations regarding standards and accreditation process as needed.
  • Complete continuing education functions, as required by management.
  • Participate and complete corporate or high visibility surveys, as requested by management, which require specialized processing of survey and survey materials.
  • Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.
  • Perform other related duties as assigned.

JOB REQUIREMENTS:

  • A BS or BA degree in a business or health related field or at least 5 years in management of a DMEPOS company that supplies home medical equipment.
  • Five years of DMEPOS experience that includes two years of quality assurance planning and implementation, or experience that includes successfully becoming accredited.
  • Extensive survey experience and full knowledge of ACHC policies & procedures.
  • Experience working with computer systems with proficient use of database and other office system programs.
  • Proficient in Microsoft Office applications.
  • Strong oral and written communication skills and presentation skills.
  • Customer service experience.

In order to be considered, please send your resume along with a cover letter that states your desired salary range to  [email protected].

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer

Location: Remote – Can be located anywhere nationwide, but must be willing and able to travel to all states and U.S. territories.

ACHC is currently looking for qualified Physician or Surgeon candidates with experience in the Ambulatory Surgery Center (ASC) industry to join our team as contract surveyors to conduct healthcare accreditation surveys.

JOB REQUIREMENTS:

  • Physician or Surgeon
  • Five years of progressive supervisory or leadership experience in ASC, Office-based Surgical (OBS), or Orthopedic or Lithotripsy outpatient services that includes experience with successfully becoming accredited.
  • Experience in interpreting Medicare Conditions for Coverage and/or state licensure rules.
  • Proficiency in Microsoft Office applications and in use of database and other office system programs.
  • Strong oral and written communication skills and presentation skills.
  • Excellent Customer Service skills a must, inside and outside the company.
  • Ability to successfully and effectively work both independently and on a team.
  • Ability to travel frequently via car and plane

In order to be considered, please send your resume to  [email protected].

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Location: Remote – Can be located anywhere nationwide, but willingness to travel anywhere in the US is required 

ACHC is currently recruiting Home Health and Hospice Surveyors to conduct Accreditation-related surveys. Qualified candidates must have worked in either the Home Health or Hospice industries, preferably with experience in both areas.

JOB REQUIREMENTS:

  • Currently licensed Registered Nurse, prefer Masters prepared.
  • Minimum of 5 years’ home health and hospice experience; management experience preferred
  • Minimum of 3 years’ experience preparing a home health or hospice agency for Accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
  • Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
  • Ability to travel frequently via car and plane

In order to be considered, please send your resume along with your desired compensation to  [email protected].

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Are you an employee-champion whose mission is to provide the best possible work experience?

At ACHC, we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we’d love to have you join our team.

We are currently seeking a Human Resources Manager to manage the HR team’s daily operations and assist in the creation and implementation of initiatives and objectives that support the success of our dynamic high-performance organization. This key business partner to others company-wide will promote an inclusive environment where employees feel heard, respected, and have a sense of belonging due to shared achievements and alignment with ACHC’s values.

If you enjoy shaping culture and driving continuous improvement, this is the HR role for you!

Working closely with HR leadership, key focus areas will include:

  • Direct management of HR staff members – staffing, training, performance management, and professional development
  • Regular mentoring and coaching to foster professional and personal growth among all ACHC managers and employees
  • Recruiting and Onboarding
  • Employee Relations and Engagement
  • Benefits Administration and Wellness
  • Performance Management
  • Policy creation, implementation, and interpretation
  • Compliance and Reporting, with excellence and efficiency in record-keeping
  • Collaboration on HR special projects

REQUIREMENTS:

  • Bachelor’s degree in Human Resources or related field, plus 10 or more years of HR administration and management experience
  • PHR/SPHR or SHRM CP/SCP certification preferred
  • Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners
  • Exceptional interpersonal, oral/written communication, and presentation skills with a polished and professional presence
  • Solid working knowledge of employment law and other compliance regulations
  • Seasoned change-champion who leads by example in celebrating diversity and in authentically exhibiting flexibility, integrity, and accountability
  • Authenticity is critical, as is a creative approach to problem-solving
  • Proven ability to influence and motivate leaders and team members company-wide, while also swiftly resolving issues related to performance and discipline
  • Proficient in Microsoft Office applications

This position is located in Cary, NC, with a hybrid policy that allows for a mix of in-office time along with some remote working. Compensation includes base salary + annual bonus.

You will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility is coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient. ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

ACHC is currently seeking a Pharmacy Surveyor to conduct related healthcare accreditation surveys.  This position will assist with standards interpretation for customers and accreditation staff and perform documentation review for our pharmacy services, which include sterile and non-sterile compounding, infusion services, specialty, and long-term care.

This valuable team member will also assist with the continuing development of the Pharmacy Program and represent ACHC at industry events and workshops as needed.  The ideal candidate will quickly establish rapport and build positive working relationships with ACHC coworkers and customers.

RESPONSIBILITIES INCLUDE:

  • Conduct new and renewal Pharmacy accreditation surveys.
  • Provide standards interpretation and guidance for customers and accreditation staff as needed.
  • Review survey documentation for accreditation staff.
  • Review Summaries of Findings and Plans of Correction documentation and make appropriate recommendations to staff.
  • Conduct complaint and focus surveys on a regular basis.
  • Attend trade shows and workshops to promote ACHC, including conducting presentations regarding standards and accreditation process as directed.

REQUIREMENTS:

  • Currently licensed as a pharmacist with a minimum of 5 years of experience, that includes two years of quality assurance planning and implementation.
  • Must have experience with USP Standards, specifically <795> and <797>.
  • Experience working in a PCAB accredited pharmacy strongly preferred.
  • Excellent verbal and written communication skills and a proven track record of exceptional customer service.
  • Surveyors can be located anywhere nationwide, with the ability to travel frequently via car and plane (Up to 75% travel required).

Candidates may be located anywhere nationwide and compensation includes base salary + quarterly bonus eligibility.

Qualified candidates who meet the above requirements should send resume and salary expectations to: [email protected]

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we’d love to have you join our team.

We are currently seeking a Program Director to lead our pharmacy programs. The Director will assist with standards interpretation for customers and accreditation staff and perform documentation review for our Pharmacy services which include sterile and non-sterile compounding, infusion services, specialty, and long-term care. This person will also be directly responsible for the day-to-day oversight and management of all assigned Pharmacy Surveyors and department staff.

This position is responsible for the growth of the program, both domestically and internationally, and will serve as the subject matter expert and face of ACHC within these programs. Previous experience with Boards of Pharmacy and a comfort level with public speaking will be critical for success. The position provides the opportunity to engage with government and regulatory bodies.

The ideal candidate will possess the exceptional interpersonal skills needed to provide the “best in class” level of customer service that ACHC is known for and expects. It is essential that s/he has a proven track record of building and maintaining favorable relationships with key internal and external stakeholders.

RESPONSIBILITIES INCLUDE:

  • Provide Pharmacy standards interpretation for customers, Surveyors, and accreditation department staff.
  • Review survey documentation for accreditation staff as needed.
  • Establish strategic relationships with industry and government leaders to strengthen national presence and identify growth opportunities.
  • Candidate should possess a strong ability to develop and execute on strategy
  • Oversight for all aspects of clinical compliance, accreditation, quality customer services and efficient and effective department operations for program(s), meeting regularly with applicable company leadership to update status of department.
  • Develop program budgets and monitor expenditures; responsible for financial performance (program P&Ls and expense management) and meeting established milestones for program(s) of responsibility.
  • In collaboration with other leaders, recommend the development of new accreditation programs/services and business ventures.
  • Conduct periodic department meetings to facilitate team participation, provide information, address concerns, motivate staff and stimulate positive morale, harmony, and team development.
  • Participate on Pharmacy accreditation surveys requiring special attention such as corporate accounts, complaint investigations, or suspected significant non-compliance issues.
  • Oversight for the development, revision and maintenance of ACHC Pharmacy standards and supporting documents with Program Directors and the Standards and Review Committee.
  • Prepare and distribute correspondence by following established procedures or by following specific instructions, as directed.
  • Modify and approve changes, in conjunction with Regulatory to Department Standard Operating Procedures (SOPs) and control documents to maintain the Quality Management System (QMS) and the integrity of departmental processes.
  • Manage and assign complaint and focus surveys on a regular basis. Participate in in-house investigation processes involving complaints against ACHC Pharmacy accredited organizations per SOP. Also participate in investigation of complaints made by customers against ACHC Pharmacy Surveyors.
  • Manage and oversee recruitment, onboarding, development, and performance of ACHC Pharmacy Surveyors and department employees within the Pharmacy team; review Customer Satisfaction Survey results and share feedback when needed.
  • Attend trade shows and workshops to promote ACHC, including conducting presentations regarding standards and accreditation process as directed.

REQUIREMENTS:

  • Licensed PharmD with a minimum of 10 years of compounding experience, that includes 2+ years of quality assurance planning and implementation, management of a pharmacy program that preforms compounding and is knowledgeable with USP 797 & 795 requirements.
  • Experience with Specialty and/or Infusion Pharmacy a strong plus, as is familiarity with Pharmacy accreditation.
  • Exceptional interpersonal, oral/written communication, and presentation skills with a polished and professional presence.
  • Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners.
  • Seasoned change-champion who leads by example in authentically exhibiting decisiveness, integrity, and accountability.
  • Strong leadership and team-development skills; ability to inspire and motivate staff while also swiftly resolving issues related to staffing, performance, and discipline.
  • Proficient in Microsoft Office applications and use of database software.
  • Position requires travel of up to 25%, both domestically and internationally
  • Candidate should possess a comfort level with other cultures and handle themselves with the utmost professionalism.
  • Candidate must embrace diversity and inclusion and demonstrate authenticity and integrity.

Location in the Cary, NC, area is strongly preferred (with relocation assistance provided by ACHC if applicable) but not required, and compensation includes base salary + annual bonus.

Qualified candidates who meet the above requirements should send resume and salary expectations to: [email protected]

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Are you highly organized with a collaborative mindset and exceptional attention to detail?  Our ACHCU team is currently recruiting a Senior Event Management, Education & Training Coordinator (Senior Education & Training Coordinator) to provide support in the development and maintenance of all aspects of ACHCU educational offerings and products.  Additionally, this person will have responsibility for event management and associated technical writing/editing.

The ideal candidate will share ACHC’s passion for continuous learning, and will possess the ability to maintain a calm and pleasant demeanor while juggling multiple tasks and priorities simultaneously.  Working closely with our Marketing and Communications teams, seasoned experience with external vendor coordination on a large scale is also a must to ensure both internal and external attendees of all ACHCU offerings have the best possible experience.

Responsibilities and Duties:

  • Lead in the planning, organization and execution of ACHCU Academy, and other educational programs and related services; i.e. workshops, consultant trainings, etc.
  • Manage all ACHCU educational products; Workbooks, Readiness packets, Policy and Procedure Manuals, Virtual Workshops, etc.
  • Develop educational content and work with ACHCU team to review completed work.
  • Coordinate with marketing on the upkeep and development of ACHCU offerings and products.
  • Participate in projects/activities as requested involving Marketing, Sales and Business Development.
  • Review and update existing material to ensure accuracy, including HealthTrainU content.
  • Assist HealthTrainU Product Manager in the daily operations. including customer inquiries, phone calls and emails. Provide backup assistance when Product Manager is out of office on tasks.
  • Conduct internet searches, send correspondence and email inquiries and make calls to organizations to obtain information around educational offerings; e.g. CE research.
  • Research new course offerings for ACHCU, and handle contracts with education experts in developing course content.
  • Manage education library to keep updated on all education resources, dates of revisions, expiration dates, etc.
  • Attend all required ACHC events as assigned.
  • Provide support to the ACHCU Customer Support Representative in responding to requests for information from ACHC customers and potential customers.
  • Run weekly, monthly, and quarterly reports, as requested.
  • Revise policies and work instructions and controlled documents, as assigned.

Job Qualifications and Skills:

  • Minimum two-year Associate Degree (Bachelor’s preferred) in a business-related field with at least 5 years of relevant work experience in a business setting, or a high school education with a minimum of 7 years of relevant work experience in a business setting.
  • 5+ years of Sales, Marketing, Event Planning, or Public Relations experience in a commercial business environment.
  • Experience negotiating contracts with hotels, caterers, and other vendors for large scale events.
  • Proficiency in conducting virtual events through Go to Webinar and Microsoft Teams.
  • Proficiency in all Microsoft Office applications (PowerPoint, Excel required).
  • Experience setting up events and/or utilizing *Cvent or other software event platforms (Cvent preferred).
  • Strong oral and written communication skills, with proven favorable customer relations and customer service skills and experience.
  • Ability to work effectively in an independent and multi-task environment.
  • Stellar organizational skills that compliment a tremendous attention to details.

This position is office-based at our Cary, NC headquarters with hybrid Remote working privileges.  Compensation includes base salary + quarterly bonus eligibility.

In order to be considered, please send your resume along with your desired compensation to [email protected].

You will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility is coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient. ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

 

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