Careers at ACHC

Interested in working with us?

At ACHC we hire only the best. As a nonprofit company with a rapidly growing customer base, our philosophy is innovation, honesty, and, quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid medical, dental, and vision benefits for employees. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

 

Available Opportunities:

National Account Sales Associate

Posted: March 12, 2018
Location: Cary, NC (65-85% travel involved)

ACHC is currently looking for a creative, driven, and energetic individual to join our dynamic Sales team. The National Account Sales Associate performs research and up-front contact to large corporate customers for designated accreditation programs, creating value for the existing customer base while also prospecting for new opportunities. This person should be highly self-motivated and goal oriented, with proven success in the attainment of both sales and retention goals using a consultative/compassionate approach.  Additionally, s/he must possess the exceptional relationship building and interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

responsibilities include:

  • Initiates all front-end communication with potential national accounts.
  • Establishes productive, professional relationships with key decision makers in assigned customer accounts.
  • Coordinates the involvement of other staff members, including support and management resources in order to meet account performance objectives and customer expectations.
  • Coordinates face-to-face meetings with prospective customers.
  • Creates sales presentations by program to use in the field.
  • Works with the Director of Business Development to conduct sales presentations.
  • Works with and coordinates with the other business development staff members to conduct research on targeting potential customers.
  • Provides ongoing support to national accounts to maintain a positive relationship to ensure retention.
  • Works with and coordinates with the other business development staff members to brainstorm and deliver value add initiatives to corporate customers
  • Establishes relationships with key contacts in the industry to advocate for ACHC
  • Provides accurate forecasting of activity and expected results.
  • Reads and understands all program standards and accreditation policies and procedures, and recommends changes as needed.
  • Provides data and reports on national account activity.
  • Helps coordinate, capture and consolidate presentation materials for board meetings as necessary.
  • Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card); may participate in ACHC QMS internal audit activities.

Job Requirements:

  • Education and Training
  • Bachelor’s degree preferred with a concentration in Marketing/Sales or Business Administration.
  • Minimum of five years of strategic sales experience required, with proven ability to forecast using a sales pipeline.
  • Knowledge in the Specialty Pharmacy and/or Infusion Pharmacy area desired; general knowledge of Accreditation and/or Durable Medical (DME/DMEPOS) also a plus.
  • Skills and Experience
  • Demonstrated experience conducting high-level customer meetings with C- Suite executives with documented ability to meet customer needs, while delivering business results.
  • Proven relationship-building and customer service skills, with the ability of compassionate/persuasive selling.
  • Excellent presentation/oral/ written communication skills are critical, as are attention to detail and organization.
  • Proficiency in using a CRM to track potential clients; proficiency in Microsoft Office applications.

In order to be considered, please send your resume along with a cover letter that states your desired salary range to  employment@achc.org. Resumes submitted without salary requirements will not be considered.

Marketing Associate

Posted: March 8, 2018
Location: Cary, NC (occasional travel involved)

ACHC is currently looking for a well-rounded individual who is energetic, yet structured and detail-oriented, to join our dynamic Marketing team. The Marketing Associate provides support in the development and maintenance of all aspects of ACHC program marketing and branding.  The Associate is responsible for working proactively with individuals, business partners, and teams to develop strategic, integrated marketing communications that support business objectives. This position delivers impact by aligning the organization’s mission and priorities with creative and differentiated marketing tactics that drive business results. The ideal candidate will possess an entrepreneurial sensibility that is complimented by a positive attitude and good sense of humor, proactively engaging with internal and external resources in creative ways to grow market share in the responsible business areas.

responsibilities include:

  • Create and develop new marketing materials to support program initiatives/ campaigns.
  • Review and update existing materials to ensure accuracy.
  • Develop pre and post event communications including collection of lead and industry contact data, updating ACHC’s leads and contact database.
  • Assist in researching and developing the most effective media for new and existing ACHC marketing campaigns and initiatives.
  • Assist in creating and maintaining ACHC’s social media outlets.
  • Provide input in developing ACHC branding and establish corporate imaging.
  • Attend all required ACHC events as assigned.
  • Provide support to the Marketing Department in responding to requests for information from ACHC customers and potential customers.
  • Conduct internet searches, send correspondence and email inquiries and make calls to organizations to obtain information requested by the Marketing Department.
  • Run weekly, monthly and quarterly reports, as requested.
  • Revise policies and work instructions and controlled documents, as assigned.
  • Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives.

Job Requirements:

  • Bachelor’s or Associate’s degree in Marketing, Public Relations, Event Planning, English, or Journalism or a related field from an accredited university, or four to six years of equivalent and relevant work experience.
  • One to two years of sales, marketing, event planning, technical writing, copy editing, or public relations experience in a commercial business environment required.
  • Proficiency in all Microsoft Office applications (PowerPoint, Excel, etc.) required.
  • Exceptional oral and written communication skills are critical, as is a scrupulous attention to detail.
  • Proven track record of favorable customer relations and customer service skills and experience desired.
  • A sense of humor and the ability to inspire cooperation among internal partners are essential.
  • Ability to effectively balance competing priorities while working independently or in a team environment.
  • Experience in related health care settings is desired but not required.

To be considered, qualified candidates should email employment@achc.org with a resume and a cover letter that persuasively articulates why their experience and background are particularly relevant to this role. Resumes submitted without salary requirements will not be considered.

Marketing Manager

Posted: March 5, 2018
Location: Cary, NC (10-15% travel involved)

ACHC is currently looking for a creative, driven, and energetic individual to actively manage and help to develop a talented and inspired team. In addition to directing day to day operations of the multi-functional Marketing team, the successful Marketing Manager will demonstrate both strategic vision as well as tactical facility in those areas where Marketing impacts the success of our organization. While experience within the health care sector is not mandatory, a candidate’s curiosity and initiative to convincingly demonstrate their capability to leverage their skills and experience within our scope of business is essential.

 

The Marketing Manager oversees the development, execution and maintenance of all aspects of program specific ACHC marketing and branding. This person will provide direction in the following areas: corporate imaging and branding, new advertising, development of new marketing campaigns, digital marketing, website/content updates, exhibiting at trade shows and conventions, and preparation of marketing reports. S/he will be responsible for all customer follow-up, as it relates to marketing and will develop the annual marketing budget, program focused strategy documents and communication plans. Additionally, this individual is responsible for the coordination of activities such as ACHC’s newsletter, sponsorship solicitation and distribution of press releases.

responsibilities include:

  • Supervision of Marketing Staff
  • Oversees and directs the Marketing team and its activities, including staffing, training, performance management, and professional development; provide regular mentoring and coaching to foster growth among team members.
  • Creates relevant departmental policies and work instructions and makes recommendations for process improvement.
  • Outbound Marketing
  • Researches and selects most effective media for marketing campaigns; negotiate media / list buys, frequency, and rebates.
  • Leads internal marketing brainstorming sessions to define content and execution of new ACHC marketing campaigns.
  • Leads ACHC digital marketing efforts, including strategy and deployment of all web sites, email and CRM systems, social media, SEO and other digital platforms, analytic tools and competitive monitoring.
  • In support of ACHC clinical and educational programs, manages all creative functions for graphic design, content production, quality control, and delivery.
  • As applicable, coordinates internal and external resources to maintain integrity of electronic presentations, ensuring top usability, effective messaging and positioning of ACHC.
  • Organizes and executes new advertising campaigns across multiple media.
  • As applicable, creates and holds webinars for customers and partners.
  • Manages vendors in an effort to create new leads for sales and business development teams.
  • Collateral Development
  • Strategizes, writes and creates customer-facing materials such as white papers, case studies, press releases, customer profiles, customer testimonials, corporate backgrounders, partner programs, product presentations, training material, newsletters, etc.
  • Manages the creation of internal communications material such as company newsletters and/or training materials, etc.
  • Coordinates & oversees biannual production of the Surveyor Newsletter.
  • Coordinates articles for e-news educational publications; selects feature articles for quarterly dissemination.
  • Branding and Positioning
  • Develops organizes and executes ACHC brand naming, logo development, tagline development and trademark screening.
  • Creates and maintains corporate guidelines for consistency in the use and layout of corporate image; builds brand identity across business units and provides a recognizable corporate image.
  • Conducts market research to address business questions and compare ACHC to market and competition.
  • Distributes findings to business development and senior management, as necessary.
  • Exhibiting and Trade Show Attendance
  • Manages and plans all aspects of ACHC involvement in exhibits, trade shows and workshops, including arranging materials and ads.
  • Attends trade shows exhibiting and distributes marketing materials to participants, increasing ACHC exposure.
  • With full knowledge of the ACHC accreditation process:
  • Receives and responds to requests for information from customers and potential clients; makes follow-up contacts and coordinates with other staff to ensure that accurate information is provided to customers.
  • Maintains accurate computer records of potential clients by updating databases and other documents as current information is obtained.
  • Investigates, researches and verifies that “leads” databases and computer record information is accurate.  Makes changes, where necessary.
  • Reviews results of customer surveys and makes appropriate recommendations to achieve established marketing objectives.
  • Periodically reviews the website to ensure it is up to date.
  • Ensures that the scheduled Sales and Marketing Committee reviews are completed.
  • Assists with quarterly Sales & Marketing Committee reports and planning.
  • Serve as primary staff liaison for Board Sales & Marketing Committee. Performs other related duties, as assigned.
  • Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card).  May participate in ACHC QMS internal audit activities.

Job Requirements:

  • Education and Training
  • Bachelor’s degree (Master’s preferred) in Marketing, Sales, Business Administration or a related field from an accredited college.
  • Minimum of five years of marketing experience in a commercial environment, successfully and proactively managing and driving strategic Marketing efforts along with business development related initiatives.
  • Minimum of three years of direct people management experience required.
  • Skills and Experience
  • Experience working with computer systems: proficient use of database, presentation and other office system programs.
  • Adept at effective marketing process and operations management: i.e. optimizing resources, scaling and quality control.
  • Proficiency in Microsoft Office applications (i.e., PowerPoint, Excel)
  • Possess strong data analytical skills including advanced proficiency with digital marketing, campaign analysis and reporting,
  • Adept at distilling complex information into audience-appropriate messaging that is clear, compelling, and persuasive.
  • Experience developing department budget and effectively deploying resources in strategic alignment with stated corporate goals.
  • Extensive experience developing and championing varied Marketing campaigns from inception to completion.
  • Possess strong visual/graphics sensibility as it relates to branding and positioning.
  • Possess strong customer relations skills and experience as well as a proven track record of building effective vendor relationships.

In order to be considered, please send your resume along with a cover letter that states your desired salary range to  employment@achc.org. Resumes submitted without salary requirements will not be considered.

Home Health & Hospice Corporate Surveyors (Full-Time and Contract)

Posted: Ongoing
Location: Remote

ACHC is  currently recruiting full-time and contract Home Health & Hospice Corporate Surveyors. Qualified candidates must have worked in both the home health and the hospice industries.

Job Requirements:

  • Registered Nurse with a BSN Degree (Master’s preferred)
  • Minimum of 5 years home health and hospice experience and 3 years management experience preferred
  • Minimum of 3 years experience preparing a home health or hospice agency for accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
  • Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
  • Ability to travel frequently via car and plane

In order to be considered, please send your resume along with a cover letter that states your desired salary range to  employment@achc.org. Resumes submitted without salary requirements will not be considered.

 

 

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