Careers at ACHC

Are you Awesome?

At ACHC we hire only the best. As a nonprofit company with a rapidly growing customer base, our philosophy is innovation, honesty, and, quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid medical, dental, and vision benefits for employees. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

 

Available Opportunities:

  • Digital Media Associate

    Posted: October 2, 2018
    Location: Cary, NC

    ACHC is looking for a creative strategist with digital savvy who is experienced in providing measurable results to customers through digital marketing.  The Digital Media Associate is responsible for developing campaigns, communicating content, monitoring online communities, uncovering insights, analyzing metrics, and effectively educating our customers in all of the above.  This highly organized critical thinker plays an active role in helping to develop company-wide perspectives on trends and the use of emerging digital media in the marketplace.  Responsible for a deep understanding of the business needs and competitive landscape, it is essential that this person comes to the table with fresh ideas on how to expand our digital media capabilities and leverage social media to achieve valued outcomes.

     

    responsibilities include:

    • Define scope; recommend approach and execution of digital strategy and strategic planning projects for ACHC customers
    • Develop and manage an SEO/SEM marketing plan, including strategy and goals
    • Analyze trends/results to determine the most effective digital implications and solutions
    • Stay current on users, interactive trends, best practices, and digital experiences with an eye towards customer base, proactively identifying opportunities for customer growth
    • Serve as an internal expert for all things digital, including emerging trends and practices
    • Participate in strategic planning for new business opportunities
    • Provide complete management of paid search campaigns; responsible for planning/developing keyword lists and ad copy as needed
    • Proactively recommend optimizations based on campaign goals and performance
    • Stay current on future opportunities and advise on new ways to reach targets
    • Build relationships with customers and media/technology vendors
    • Comply with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of quality objectives (Balanced Scorecard)
    • Perform other Marketing related duties, as assigned.

     

    Job Requirements:

    • BA/BS degree required, preferably in Marketing or Communications, with 3-5 years solid experience in digital planning, with acute proficiencies in Social Media
    • In-depth knowledge and understanding of Social Media platforms, their respective participants (Facebook, Twitter, Google+, YouTube, Instagram, etc.) and how each platform can be deployed in different scenarios; ability to discuss ROI of social media campaigns
    • Strong working knowledge of analytical tools and using them to evaluate performance metrics and relate results to customer business objectives
    • Ability to prioritize and manage time well while juggling multiple tasks, also effectively tracking a variety of updates and deadlines
    • Excellent writing and verbal communication skills, including presentation skills

     

    This position is office-based and is located in Cary, NC. Please send cover letter and resume to employment@achc.org, along with salary requirements. Resumes submitted without desired salary information will not be considered.

     

  • Program Manager, DMEPOS and Sleep

    Posted: September 26, 2018
    Location: Cary, NC

    ACHC is currently looking for a dynamic and motivated critical thinker who is seasoned in the DMEPOS and/or Sleep industries to add to our Management Team.  The Program Manager (PM) is responsible for general program and clinical oversight of the DMEPOS and Sleep programs, ensuring the consistent application of ACHC standards. The PM will assist with the interpretation of standards for customers and accreditation staff and will regulate documentation review for DMEPOS and Sleep Surveys.   Additionally, this person will directly manage and evaluate a team of applicable program-specific Surveyors and will also help set and achieve program financial goals.

     

    The ideal candidate will possess the strong leadership, time management, and organizational skills needed to successfully balance managing resources and deadlines with providing the exceptional customer focus that ACHC expects and is known for.  It is critical that this person also be an excellent and effective communicator in writing, verbally, interpersonally, and in both internal and external presentations.

     

    responsibilities include:

    • Manage and oversee recruitment and placement and training of ACHC Surveyors within the DMEPOS and Sleep team
    • Work with the Program Director to establish strategic relationships with industry and government leaders, strengthen national presence, and identify growth opportunities
    • Meet regularly with the Program Director to provide department status updates
    • Conduct periodic department meetings to facilitate team participation, provide information, address concerns, maintain positive employee morale and promote team development
    • Participate in accreditation surveys requiring special attention such as corporate accounts, complaint investigations, or suspected significant non-compliance issues
    • Prepare written materials and updates for surveyor training manuals as appropriate
    • Monitor and evaluate surveyor performance through documentation review and customer satisfaction survey results; conduct surveyor evaluations annually and as needed
    • Review Summary of Findings (SOFs) documentation submitted by Surveyors to ensure accuracy
    • Manage the reviews to ensure accuracy of the documentation; review Plans of Correction (POCs) submitted by providers for accuracy and completeness
    • Review evidence as submitted by providers for accuracy and completeness
    • Manage ACHC protocols for the Review Team
    • Educate providers as needed to ensure POCs and evidence comprehensively address deficiencies
    • Provide DMEPOS and Sleep standards interpretation for customers and accreditation department staff
    • Provide support to Program Director for daily operational processes
    • Review and recommend changes to department policies and work instructions to maintain the Quality Management System (QMS) and the integrity of departmental processes
    • Ensure SOFs, POCs, and evidence are reviewed per ACHC protocol
    • Manage the day-to-day performance of the Review Team to ensure assigned duties are completed within specified timeframes
    • Oversight for all aspects of clinical compliance, accreditation, quality customer services, and efficient and effective department operations for the DMEPOS and Sleep programs; responsible for financial performance and meeting established milestones for programs of responsibility
    • Assist with the development of program budget and monitor expenditures

     

    Job Requirements:

    • Must have supervisory experience and at least 10 years in either the DMEPOS or Sleep field which includes work as an Owner or Manager for at least 5 years
    • Currently licensed in a clinical capacity such as a Respiratory Therapist, Registered Nurse (RN), or Assistive Technology Professional (ATP) preferred; or a combination of extensive relevant education and experience
    • Background in quality or management, surveyor experience, and knowledge of interpreting Medicare Quality Standards, NSC supplier standards and state licensure rules
    • Strong oral and written communication skills and presentation skills; extensive customer service experience
    • Experience with budgeting, financial goal setting and tracking/reporting
    • Proficient in Microsoft Office applications; working knowledge of computer systems with proficient use of database and other office software programs

     

    This position is office-based and is located in Cary, NC. Please send cover letter and resume to employment@achc.org, along with salary requirements. Resumes submitted without desired salary information will not be considered.

     

  • Document Control Specialist

    Posted: September 25, 2018
    Location: Cary, NC

    ACHC is currently looking for a highly organized self-starter to join our Quality team.  The Document Control Specialist is responsible for the overall management, maintenance, and processing of all controlled company documents.  The detail-oriented ideal candidate should excel in time management and troubleshooting, thus ensuring accuracy, standardization, functionality, and compliance with branding standards.   S/he will interact with both Managers and Staff company-wide and should also possess a positive and flexible outlook which fosters excellent and productive communication.

     

    responsibilities include:

    • Manage ACHC controlled document process
    • Assist management staff with the creation and implementation of forms and related processes
    • Educate and provide continuous support to improve the accuracy and efficiency of the document management process
    • Manage the document process in SharePoint, including administration of workflows related to creating,  revising, and obsoleting documents
    • Standardize document management ensuring accuracy, quality and integrity
    • Lead projects related to major updates/changes that impact documents and provide status updates as requested
    • Provide expertise in Microsoft Office and Adobe products to create professional looking templates, form-fill documents, and design automated forms by collaborating with the Marketing Department as needed
    • Work with IT to determine requirements for automated documents and facilitate the implementation and testing of such documents
    • Implement and manage a periodic review process for organizational documents
    • Compile monthly metrics pertaining to number of documents processed, cycle times, error rates, and other pertinent data as functionality becomes available, share findings and develop teaching plans and action plans
    • Lead projects associated with continuous improvement of the document management process
    • Conduct Quality Departments audits as assigned
    • Conduct administrative, quality and/or other tasks as assigned to meet organizational needs

     

    Job Requirements:

    • Associate’s degree required, with 1-3 years previous experience in Doc Control/ Quality Assurance strongly preferred
    • Microsoft Office Certification preferred

     

    experience:

    • Working knowledge of the Document Control function or background in Quality Assurance/Performance Improvement a must
    • Advanced working knowledge of Microsoft Word, Excel and Adobe Acrobat Pro; experience using Sharepoint or similar database software is critical
    • Proven success in previous experience with functions requiring attention to detail, self-direction  and the ability to independently troubleshoot/problem-solve
    • Ability to prioritize and manage time well while juggling multiple tasks, also effectively tracking a variety of updates and deadlines
    • Must have exceptional interpersonal communication and writing skills, with comfortability in interactions with all company levels and functions

     

    In order to be considered, please send your resume along with a cover letter that states your desired salary range to  employment@achc.org. Resumes submitted without salary requirements will not be considered.

     

  • Home Health & Hospice Corporate Surveyors (Full-Time and Contract)

    Posted: Ongoing
    Location: Remote

    ACHC is currently recruiting full-time and contract Home Health & Hospice Corporate Surveyors. Qualified candidates must have worked in both the home health and the hospice industries.

     

    Job Requirements:

    • Registered Nurse with a BSN Degree (Master’s preferred)
    • Minimum of 5 years home health and hospice experience and 3 years management experience preferred
    • Minimum of 3 years experience preparing a home health or hospice agency for accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
    • Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
    • Ability to travel frequently via car and plane

     

    In order to be considered, please send your resume along with a cover letter that states your desired salary range to  employment@achc.org. Resumes submitted without salary requirements will not be considered.

     

CMS Deeming Authority For: Home Health, Hospice & DMEPOS  |  Certified to ISO 9001:2015

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