Your survey for ACHC Hospice Accreditation is an independent assessment that evaluates your hospice’s compliance with recognized national standards for quality and safety.

Throughout the survey process, your Surveyor will review required documents, assess policies and practices, and interview key personnel, employees, and contracted individuals who provide direct care on behalf of the hospice, such as the Medical Director or hospice physicians.

Who is likely to be interviewed?

• Governing body or owner
• Medical Director or hospice physicians
• Administrator
• Alternate Administrator
• Clinical Manager or equivalent
• Alternate Clinical Manager or equivalent
• Nursing staff
• Hospice aides/homemakers
• Social Workers
• Spiritual Care Providers
• Volunteer Coordinator
• Volunteers
• Bereavement Counselor
• Therapy (PT, OT, ST) providers
• QAPI Coordinator

Some may be uncomfortable about the possibility of being interviewed. Preparing personnel in advance on how to answer potential interview questions can help ease their anxiety. More importantly, it can also solidify their understanding of your hospice’s policies and processes.

ACHC Standards are designed to help you easily identify subject areas that may require personnel interviews during your survey. At the end of each standard, a list of evidence requirements for compliance is provided. A listing for “Evidence: Response to Interviews” indicates a potential for personnel interviews related to that standard.

For additional guidance, the ACHC Accreditation Guide to Success workbook for hospices includes an audit tool that can help you prepare personnel to confidently answer potential interview questions.

Learn more about the workbook and other accreditation preparation tools and resources at ACHCU.com.

Here to Help

ACHC is more than an accreditor. We are your partner. To learn more, contact your Account Advisor, email [email protected], or call (855) 937-2242, ext. 457.