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Careers at ACHC

Are You Awesome?

At ACHC, we hire only the best. As a nonprofit company with a rapidly growing customer base, we follow a philosophy of innovation, honesty, and, quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid medical, dental, and vision benefits for employees. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

Responsibilities include:

  • Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
  • Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
  • Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
  • Reads and understands all program standards and accreditation policies and procedures.
  • Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
  • Revises policies and control documents, as assigned.

Job Requirements:

  • Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
  • Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
  • Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
  • Strong oral and written communication skills a must, as are attention to detail and organizational skills.

This position is located in Cary, NC with hybrid remote-working privileges.  Compensation includes base salary + bonus. 

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote – Can be located anywhere nationwide, but must be willing and able to travel to all states and U.S. territories up to 80% of the time.

ACHC is currently recruiting for an Accreditation Corporate Surveyor. Using professional expertise and judgment gained through comprehensive ACHC training and previous experience, the Accreditation Corporate Surveyor conducts accreditation surveys for ACHC customers. All surveys (including complaints, high-visibility, and corporate surveys) must be conducted per specific requirements set forth by management. The Accreditation Corporate Surveyor also plays a critical role in assisting with and providing guidance & education for standards interpretation for both ACHC customers and accreditation staff. This position will be heavily responsible for performing various documentation reviews and providing clinical insight for DMEPOS surveys. Additionally, the Accreditation Corporate Surveyor will process and handle complaint surveys, conducting the onsite survey, analysis/review of materials and all associated follow-up and documentation. The surveyor may also represent ACHC at industry events and workshops.

JOB RESPONSIBILITIES:

  • Conduct new and renewal DMEPOS accreditation surveys.
  • Provide standards interpretation and guidance for customers and accreditation department staff as needed.
  • Based on independent judgment and previous experience, the surveyor will provide insight in assessing all standards questions.
  • Review survey documentation for accreditation staff and assist in follow-up of related materials with appropriate staff members.
  • As requested, review Summaries of Findings and Plans of Correction documentation and make appropriate recommendations to staff.
  • Prepare and distribute correspondence by following established procedures or by following specific instructions, as directed by management.
  • As assigned, revise SOPs and controlled documents and provide suggestions for improvements to survey processes.
  • Conduct complaint and focus surveys on regular basis. Participate in in-house investigation process involving complaints against ACHC accredited organizations per complaint SOP. Review all materials and documents as needed and provide final recommendations.
  • Assist with development and leadership of new contract surveyors.
  • Participate in ongoing training of new surveyors for preceptor requirements and assist in plans for training upgrades and improvements.
  • Participate in special projects, as requested by management.
  • Attend trade shows and workshops to promote ACHC, including conducting presentations regarding standards and accreditation process as needed.
  • Complete continuing education functions, as required by management.
  • Participate and complete corporate or high visibility surveys, as requested by management, which require specialized processing of survey and survey materials.
  • Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.
  • Perform other related duties as assigned.

JOB REQUIREMENTS:

  • A BS or BA degree in a business or health related field or at least 5 years in management of a DMEPOS company that supplies home medical equipment.
  • Five years of DMEPOS experience that includes two years of quality assurance planning and implementation, or experience that includes successfully becoming accredited.
  • Extensive survey experience and full knowledge of ACHC policies & procedures.
  • Experience working with computer systems with proficient use of database and other office system programs.
  • Proficient in Microsoft Office applications.
  • Strong oral and written communication skills and presentation skills.
  • Customer service experience.

In order to be considered, please send your resume along with a cover letter that states your desired salary range to  [email protected].

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer

Location: Remote – Can be located anywhere nationwide, but must be willing and able to travel to all states and U.S. territories.

ACHC is currently looking for qualified Physician or Surgeon candidates with experience in the Ambulatory Surgery Center (ASC) industry to join our team as contract surveyors to conduct healthcare accreditation surveys.

JOB REQUIREMENTS:

  • Physician or Surgeon
  • Five years of progressive supervisory or leadership experience in ASC, Office-based Surgical (OBS), or Orthopedic or Lithotripsy outpatient services that includes experience with successfully becoming accredited.
  • Experience in interpreting Medicare Conditions for Coverage and/or state licensure rules.
  • Proficiency in Microsoft Office applications and in use of database and other office system programs.
  • Strong oral and written communication skills and presentation skills.
  • Excellent Customer Service skills a must, inside and outside the company.
  • Ability to successfully and effectively work both independently and on a team.
  • Ability to travel frequently via car and plane

In order to be considered, please send your resume to  [email protected].

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we’d love to have you join our team. 

We are currently seeking an Associate Program Director to lead our DME and Sleep programs.  This person will be directly responsible for the day-to-day oversight and management of all assigned Surveyors and other department staff.  The Associate Director will also assist with standards interpretation for customers and accreditation staff and perform the associated documentation review. 

This position is responsible for the growth of assigned programs, serving as the subject matter expert and face of ACHC within them.  A business-development mindset and a comfort level with public speaking will both be critical for success. In addition, this person will be responsible for researching associations and committees for potential seats in order to position ACHC as a thought leader.

The ideal candidate will possess the exceptional interpersonal skills needed to provide the “best in class” level of customer service that ACHC is known for and expects.  It is essential that s/he has a proven track record of building and maintaining favorable relationships with key internal and external stakeholders as well as the ability to lead, manage and mentor their associated team. 

RESPONSIBILITIES INCLUDE:

  • Provide standards interpretation in assigned program areas for customers, Surveyors, and accreditation department staff.
  • Review survey documentation for accreditation staff as needed.
  • Establish strategic relationships with industry and government leaders to strengthen national presence and identify growth opportunities.
  • Candidate should possess a strong ability to develop and execute on strategy
  • Develop a minimum of a two-year strategy for assigned programs and execute/adjust as the market dictates.
  • Oversight for all aspects of clinical compliance, accreditation, quality customer services and efficient and effective department operations for program(s), meeting regularly with applicable company leadership to update status of department.
  • Develop program budgets and monitor expenditures; responsible for financial performance (program P&Ls, expense management and forecasting) and meeting established milestones for program(s) of responsibility.
  • In collaboration with other leaders, recommend the development of new accreditation programs/services and business ventures.
  • Conduct periodic department meetings to facilitate team participation, provide information, address concerns, motivate staff and stimulate positive morale, harmony, and team development.
  • Participate in accreditation surveys in assigned program areas requiring special attention such as corporate accounts, complaint investigations, or suspected significant non-compliance issues.
  • Oversight for the development, revision, and maintenance of ACHC standards and supporting documents in assigned program areas.
  • Prepare and distribute correspondence by following established procedures or by following specific instructions, as directed.
  • Modify and approve changes, in conjunction with Regulatory to Department Standard Operating Procedures (SOPs) and control documents to maintain the Quality Management System (QMS) and the integrity of departmental processes.
  • Manage and assign complaint and focus surveys on a regular basis; participate in in-house investigation processes involving complaints against ACHC accredited organizations or against assigned ACHC Surveyors.
  • Manage and oversee recruitment, onboarding, development, and performance of assigned department employees and Surveyors; review Customer Satisfaction Survey results and share feedback when needed.
  • Attend conferences and workshops to promote ACHC, including performing speaking engagements and conducting presentations regarding standards and accreditation processes as needed to strengthen ACHC brand awareness and reputation.
  • Expected to be well versed on all competitors, participate in developing ACHC value propositions and establishing competitive market pricing.

REQUIREMENTS:

  • 10+ years of relevant work experience, that includes 5+ years of people-management.
  • 2+ years of quality assurance planning and implementation; participation in successful Accreditation activities a strong plus.
  • Exceptional interpersonal, oral/written communication, and presentation skills with a polished and professional presence.
  • Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners.
  • Seasoned change-champion who leads by example in authentically exhibiting decisiveness, integrity, and accountability.
  • Strong leadership and team-development skills; ability to inspire and motivate staff while also swiftly resolving issues related to staffing, performance, and discipline.
  • Proficient in Microsoft Office applications and use of database software.
  • Position requires travel of up to 25%.
  • Candidate must embrace diversity and inclusion and demonstrate authenticity and integrity.

This position is located at ACHC’s headquarters in the Raleigh-Durham, NC, area with hybrid remote-working privileges. Relocation assistance provided by ACHC if applicable.  Compensation includes base salary + annual bonus. 

Qualified candidates who meet the above requirements should send resume and salary expectations to: [email protected]

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Customer Experience Manager (Multiple Accreditation Program Areas)

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we’d love to have you join our team.

We are currently recruiting a personable and energetic Customer Experience Manager to provide direction and oversight to the daily customer support activities for designated Accreditation programs and services.  This person will guide a team of Account Advisors in educating customers on the capabilities and flexibility of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal and coaching skills needed to motivate and influence others, in order to reach departmental goals and provide the high level of customer service and best possible experience that are at the core of ACHC’s Mission and Values.

The Customer Experience Manager will be responsible for driving accountability and efficient productivity, while maintaining a supportive and collaborative approach with team members and business partners inside and outside the company.  It is essential that this person has a proven track record of building and maintaining favorable working relationships with a variety of key stakeholders, along with possessing a drive to improve patient safety and quality of care.

RESPONSIBILITIES INCLUDE:

  • Manage and organize team operations to utilize skills and maximize staff efficiency.
  • Coach and develop staff in alignment with business needs and employee aspirations; complete Annual Performance Review activities for direct reports and provide continuous ongoing constructive feedback throughout each year.
  • Provide oversight of day to day functions of assigned Customer Experience staff, ensuring performance of duties is within appropriate productivity standards and completion of all Accreditation process steps are within specified timeframes.
  • Provide oversight to staff to ensure customer correspondence is conducted in a timely and appropriate manner.
  • Maintain knowledge of applicable CMS regulations to ensure ACHC is meeting all accreditation requirements; develop and maintain all regulatory letters meeting CMS requirements.
  • Develop and maintain all ACHC accreditation policies and work instructions in assigned program area(s).
  • Maintain relationships with existing customers to increase customer satisfaction and encourage renewal of accreditation contracts.
  • Hold team meetings as needed to ensure compliance with established policies and work instructions, communication and team participation between personnel.
  • Adhere to established strategic plans and quality objectives within assigned ACHC division and ensure accountability of team staff in following plans and objectives.
  • Identify training or educational needs within team and prepare materials to address specific issues.
  • Monitor departmental resources and make recommendations for workload allocation or when additional resources are required.
  • Create and distribute weekly, monthly or quarterly reports on pre-determined time schedules or as requested.

JOB REQUIREMENTS:

  • Bachelor’s Degree preferred with minimum 5 years of extensive practical, appropriate work experience with customers, preferably in the health care industry.
  • 3+ years of previous people-management experience in a corporate setting required; must also possess a willingness for continued extensive leadership training and development.
  • Relevant work experience in evaluation and quality monitoring through Licensure and/or Accreditation strongly desired.
  • Solid interpersonal, oral/written communication, and presentation skills with a polished and professional presence.
  • Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners.
  • Strong conflict resolution skills with effective critical thinking and appropriate discretion in flexibility.
  • Change-champion who embraces inclusion and leads by example in authentically exhibiting decisiveness, integrity, and accountability.
  • Proficient in Microsoft Office applications and use of database software.

This position is office-based in Cary, NC, with hybrid remote-working privileges. Compensation includes base salary + annual bonus. 

Qualified candidates who meet the above requirements should send resume and salary expectations to: [email protected]

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility.  Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Location: Remote – Can be located anywhere nationwide, but willingness to travel anywhere in the US is required 

ACHC is currently recruiting Home Health and Hospice Surveyors to conduct Accreditation-related surveys. Qualified candidates must have worked in either the Home Health or Hospice industries, preferably with experience in both areas.

JOB REQUIREMENTS:

  • Currently licensed Registered Nurse, prefer Masters prepared.
  • Minimum of 5 years’ home health and hospice experience; management experience preferred
  • Minimum of 3 years’ experience preparing a home health or hospice agency for Accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
  • Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
  • Ability to travel frequently via car and plane

In order to be considered, please send your resume along with your desired compensation to  [email protected].

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Are you an employee-champion whose mission is to provide the best possible work experience?

At ACHC, we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we’d love to have you join our team.

We are currently seeking a Human Resources Manager to manage the HR team’s daily operations and assist in the creation and implementation of initiatives and objectives that support the success of our dynamic high-performance organization. This key business partner to others company-wide will promote an inclusive environment where employees feel heard, respected, and have a sense of belonging due to shared achievements and alignment with ACHC’s values.

If you enjoy shaping culture and driving continuous improvement, this is the HR role for you!

Working closely with HR leadership, key focus areas will include:

  • Direct management of HR staff members – staffing, training, performance management, and professional development
  • Regular mentoring and coaching to foster professional and personal growth among all ACHC managers and employees
  • Recruiting and Onboarding
  • Employee Relations and Engagement
  • Benefits Administration and Wellness
  • Performance Management
  • Policy creation, implementation, and interpretation
  • Compliance and Reporting, with excellence and efficiency in record-keeping
  • Collaboration on HR special projects

JOB REQUIREMENTS:

  • Bachelor’s degree in Human Resources or related field, plus 10 or more years of HR administration and management experience
  • PHR/SPHR or SHRM CP/SCP certification preferred
  • Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners
  • Exceptional interpersonal, oral/written communication, and presentation skills with a polished and professional presence
  • Solid working knowledge of employment law and other compliance regulations
  • Seasoned change-champion who leads by example in celebrating diversity and in authentically exhibiting flexibility, integrity, and accountability
  • Authenticity is critical, as is a creative approach to problem-solving
  • Proven ability to influence and motivate leaders and team members company-wide, while also swiftly resolving issues related to performance and discipline
  • Proficient in Microsoft Office applications

This position is office-based in Cary, NC, with hybrid remote-working privileges. Compensation includes base salary + annual bonus. 

Qualified candidates who meet the above requirements should send resume and salary expectations to: [email protected]

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility.  Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

ACHC is currently looking for a well-rounded individual who is energetic, yet structured and detail-oriented, to join our dynamic Marketing team. The Marketing Specialist provides support in the development and maintenance of all aspects of ACHC program marketing and branding. This person is responsible for working proactively with individuals, business partners, and teams to develop strategic, integrated marketing communications that support business objectives. S/he will deliver impact by aligning the organization’s mission and priorities with creative and differentiated marketing tactics that drive business results.

The ideal candidate will possess an entrepreneurial sensibility that is complimented by a positive attitude and good sense of humor, proactively engaging with internal and external resources in creative ways to grow market share in the responsible business areas. Strong communication skills, a collaborative mindset, and a passion for leveraging data to inform marketing strategies will be essential success in this role.

Responsibilities include:

  • Research and select most effective media for marketing campaigns, negotiate media and frequency.
  • Manage and execute digital advertising campaigns across platforms such as Google Ads and social media, including budget management and performance analysis.
  • Create and develop new marketing materials to support program initiatives/ campaigns.
  • Convey recommended strategies and attain buy-in from leadership, senior management and main internal stakeholders.
  • Prepare short and long-term plans to ensure adaption of identified strategies, evaluate implications of plans inclusive of risk.
  • Generate innovative ideas to promote our brand and our products.
  • Develop campaigns for social media platforms to increase web traffic and develop a solid, long-term web presence.
  • Utilize CRM platform (HubSpot) to track customer interactions, manage leads, and analyze marketing campaign effectiveness.
  • Monitor and report on the performance of ad campaigns, and CRM activities, using analytics tools to inform strategy adjustments.
  • Work closely with various teams to develop targeted marketing strategies that leverage CRM insights and drive lead generation.
  • Craft compelling and engaging copy for various marketing channels, ensuring alignment with brand voice and messaging.
  • Proofread, review and edit all program materials to ensure consistent look and feel.
  • Lead internal marketing brainstorming sessions to define content and execution of new ACHC marketing campaigns.
  • Oversees all aspects of their designated programs in exhibits, trade shows, workshops.
  • On a case-by-case basis, attends trade shows where he/she will be responsible to distribute marketing materials.
  • Understanding and adhering to measurable KPI’s.
  • Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.

Job Requirements:

  • Bachelor’s degree in Marketing, Public Relations, Event Planning, English, or Journalism or a related field from an accredited university, and 4-6 years of equivalent and relevant work experience.
  • Demonstrated knowledge of SEO best practices and tools (e.g., Google Analytics, SEMrush) to drive organic traffic and improve search visibility.
  • Experience in writing persuasive marketing copy that resonates with target audiences and drives engagement.
  • Proven experience in managing paid advertising campaigns, including strategy development, execution, and performance analysis.
  • Familiarity with HubSpot or similar CRM systems, including lead management, email marketing, and reporting capabilities.
  • Ability to analyze data from ad campaigns, and CRM platforms to make informed marketing decisions and optimize performance.
  • Strong understanding of key performance indicators (KPIs) related to ad buying, and CRM effectiveness, with a track record of achieving measurable results.
  • Relevant Marketing, Sales, Event Planning, Technical Writing, Copy Editing, or Public Relations experience in a commercial business environment required.
  • Proficiency in all Microsoft Office applications (PowerPoint, Excel, etc.) required.
  • Exceptional oral and written communication skills are critical, as is a scrupulous attention to detail.
  • Proven track record of favorable customer relations and customer service skills and experience desired.
  • A sense of humor and the ability to inspire cooperation among internal partners are essential.
  • Ability to effectively balance competing priorities while working independently or in a team environment.
  • Experience in related health care settings is desired but not required.

This position is located in Cary, NC with hybrid remote-working privileges and occasional travel is involved.  Compensation includes base salary + bonus. In order to be considered, please send your resume along with your desired salary/compensation to [email protected].

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we’d love to have you join our team.

We are currently seeking a Program Director to lead our pharmacy programs. The Director will assist with standards interpretation for customers and accreditation staff and perform documentation review for our Pharmacy services which include sterile and non-sterile compounding, infusion services, specialty, and long-term care. This person will also be directly responsible for the day-to-day oversight and management of all assigned Pharmacy Surveyors and department staff.

This position is responsible for the growth of the program, both domestically and internationally, and will serve as the subject matter expert and face of ACHC within these programs. Previous experience with Boards of Pharmacy and a comfort level with public speaking will be critical for success. The position provides the opportunity to engage with government and regulatory bodies.

The ideal candidate will possess the exceptional interpersonal skills needed to provide the “best in class” level of customer service that ACHC is known for and expects. It is essential that s/he has a proven track record of building and maintaining favorable relationships with key internal and external stakeholders.

RESPONSIBILITIES INCLUDE:

  • Provide Pharmacy standards interpretation for customers, Surveyors, and accreditation department staff.
  • Review survey documentation for accreditation staff as needed.
  • Establish strategic relationships with industry and government leaders to strengthen national presence and identify growth opportunities.
  • Candidate should possess a strong ability to develop and execute on strategy
  • Oversight for all aspects of clinical compliance, accreditation, quality customer services and efficient and effective department operations for program(s), meeting regularly with applicable company leadership to update status of department.
  • Develop program budgets and monitor expenditures; responsible for financial performance (program P&Ls and expense management) and meeting established milestones for program(s) of responsibility.
  • In collaboration with other leaders, recommend the development of new accreditation programs/services and business ventures.
  • Conduct periodic department meetings to facilitate team participation, provide information, address concerns, motivate staff and stimulate positive morale, harmony, and team development.
  • Participate on Pharmacy accreditation surveys requiring special attention such as corporate accounts, complaint investigations, or suspected significant non-compliance issues.
  • Oversight for the development, revision and maintenance of ACHC Pharmacy standards and supporting documents with Program Directors and the Standards and Review Committee.
  • Prepare and distribute correspondence by following established procedures or by following specific instructions, as directed.
  • Modify and approve changes, in conjunction with Regulatory to Department Standard Operating Procedures (SOPs) and control documents to maintain the Quality Management System (QMS) and the integrity of departmental processes.
  • Manage and assign complaint and focus surveys on a regular basis. Participate in in-house investigation processes involving complaints against ACHC Pharmacy accredited organizations per SOP. Also participate in investigation of complaints made by customers against ACHC Pharmacy Surveyors.
  • Manage and oversee recruitment, onboarding, development, and performance of ACHC Pharmacy Surveyors and department employees within the Pharmacy team; review Customer Satisfaction Survey results and share feedback when needed.
  • Attend trade shows and workshops to promote ACHC, including conducting presentations regarding standards and accreditation process as directed.

REQUIREMENTS:

  • Licensed PharmD with a minimum of 10 years of compounding experience, that includes 2+ years of quality assurance planning and implementation, management of a pharmacy program that preforms compounding and is knowledgeable with USP 797 & 795 requirements.
  • Experience with Specialty and/or Infusion Pharmacy a strong plus, as is familiarity with Pharmacy accreditation.
  • Exceptional interpersonal, oral/written communication, and presentation skills with a polished and professional presence.
  • Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners.
  • Seasoned change-champion who leads by example in authentically exhibiting decisiveness, integrity, and accountability.
  • Strong leadership and team-development skills; ability to inspire and motivate staff while also swiftly resolving issues related to staffing, performance, and discipline.
  • Proficient in Microsoft Office applications and use of database software.
  • Position requires travel of up to 25%, both domestically and internationally
  • Candidate should possess a comfort level with other cultures and handle themselves with the utmost professionalism.
  • Candidate must embrace diversity and inclusion and demonstrate authenticity and integrity.

Location in the Cary, NC, area is strongly preferred (with relocation assistance provided by ACHC if applicable) but not required, and compensation includes base salary + annual bonus.

Qualified candidates who meet the above requirements should send resume and salary expectations to: [email protected]

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

ACHC is currently recruiting a research-oriented individual with strong attention to detail to join our Regulatory team as a Regulatory Coordinator. This person will compile and submit required regulatory reports, ensuring that ACHC meets all requirements. Additionally, this Coordinator reviews and approves branch and services additions for all programs and provides assistance to our Account Advisors and their customers. As a regulatory expert, you will maintain state and licensure criteria while creating and updating tools for surveyors, providers, and ACHC Staff. The ideal candidate has prior Regulatory/Governmental experience and will possess exceptional organizational skills.

Responsibilities and authority:

  • Completes, submits and ensures accuracy of all reports submitted to the Centers for Medicare and Medicaid Services (CMS) for all programs.
    • Home Health & Hospice ASSURE reports
    • Home Health & Hospice scheduling report
    • DMEPOS reports
    • DMEPOS Annual Performance Report
  • Remains knowledgeable of CMS regulatory parameters to ensure ACHC is meeting all reporting requirements.
    • Collaborates with IT ensuring databases meet CMS requirements
    • Ensures database information is accurate
  • Creates and distributes internal reports as requested.
  • Updates Surveyor Central with regulatory changes.
  • Updates State Licensure Grid.
  • Creates educational materials for surveyors, providers and staff.
  • Analyzes data to determine quality initiatives and process improvements.
  • Tracks proposed legislation at state and federal level that may affect providers accredited by ACHC; works with other ACHC staff to determine appropriate response to new legislation.
  • Maintains and updates ACHC State Licensure Grid on Surveyor Central, ensuring completeness and accuracy at all times.
  • Maintains an up-to-date list for state and third party payor contacts.
  • Creates educational regulatory materials for surveyors, providers and staff.
  • Processes Branch Additions, Changes of Ownership, and Service Additions for all programs within the established timeframe.
  • Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.

Job Requirements:

  • Bachelor’s Degree in a healthcare related field preferred; will consider a combination of education and 3 to 5 years work experience in Accreditation and/or Regulatory Affairs.
  • Training/work experience in Quality monitoring, Accreditation and/or Regulatory compliance.
  • Minimum of 3 years of experience in the home care setting in a clinical, quality improvement, medical billing, or regulatory compliance capacity.
  • Working knowledge of Medicare/Medicaid regulations.
  • Knowledge of DMEPOS/Pharmacy/Home Health/Hospice Accreditation a big plus.
  • Excellent writing and proofing skills a must.
  • Computer literacy with proficiency in Excel, the use of databases, and other office system programs.

This position is full-time and is located in Cary, NC, with hybrid remote-working privileges. Compensation includes base salary + quarterly bonus. In order to be considered, please send your resume along with your desired salary/compensation to [email protected].

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

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