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Home Health Program Accreditation Process

1. Create a Customer Central Account

Your first step in the accreditation process is to create your Customer Central Account, where you will have access to all of the tools needed to achieve and maintain ACHC accreditation. Once you have registered your account, you will have the ability to select ACHC standards, complete an online application, and access all of ACHC’s accreditation resources. Your organization will also receive a personal Account Advisor who will serve as your consistent point of contact throughout the entire process.

2. Download ACHC Standards

The next step in the process is to download the ACHC standards relevant to the programs and services you provide. Your Customer Central account will provide you access to preview and purchase ACHC standards. By purchasing, you will gain unlimited access to ACHC standards.

3. Submit the Required Documents

ACHC requires the following five items to be completed before scheduling your survey:
  • Online Application
    The online application is found on your Customer Central account. Here, you have the ability to complete the entire application process in one, easy-to-use interface.

  • Deposit
    Quickly and securely submit your accreditation deposit through Customer Central.

  • Accreditation Agreement
    Review and return your signed Accreditation Agreement (contract) to ACHC.

  • Payment Method
    Schedule your payments by selecting the payment method of choice for the remaining accreditation balance.

  • Preliminary Evidence Report (PER)
    The PER allows your organization to submit select documentation to ACHC for review prior to the accreditation survey. This step provides supporting evidence to demonstrate your organization’s understanding of, and compliance with, ACHC standards.

4. Scheduling the Survey

Surveys are scheduled once the Accreditation Agreement (contract) is signed and the PER is submitted. Please note that all surveys are unannounced (with the exception of initial licensure surveys for Home Health agencies). You will have the opportunity to select 10 blackout dates on your application. ACHC will not conduct surveys on your blackout dates or major holidays (as defined in the ACHC Policies and Procedures). Surveyors are selected based on the services your organization provides, and are expertly qualified through professional experience and continuous ACHC training.

5. On-Site Survey

ACHC will notify customers by phone within one or two hours on the day of the survey with identification information about their ACHC Surveyor. The on-site survey consists of the following:
  • A. Opening Conference
  • B. Tour of the Organization
  • C. Data Collection
    • • Personnel record review
    • • Patient record review
    • • Financial/billing records
    • • Service contracts
    • • Risk management
    • • Performance Improvement (PI) activities
    • • Policies and Procedures (P&P)
    • • On-site observations
    • • Personnel and patient interviews
  • D. Closing Conference

6. Post Survey

Following the conclusion of the on-site survey, the ACHC Surveyor submits all of the data collected to the organization’s Account Advisor for processing. The information is entered into an electronic tool that provides data for determining the decision.

Preparing the Summary of Findings

The Summary of Findings (SOF) is prepared, detailing all ACHC standards and corresponding Medicare Conditions of Participation (CoPs) that were marked as a deficiency during the on-site survey. Each ACHC standard marked as a deficiency contains an “Action Required” statement. This assists the organization in preparing a Plan of Correction (POC) to meet the ACHC requirements. Surveyors may include any best practice suggestions in their summary as additional education. These best practice suggestions are not mandatory for the organization, but are recommendations for improvement.

Accreditation Review Committee
All SOFs are analyzed by the appropriate Clinical Manager or designee, and are evaluated by the Accreditation Review Committee to ensure accuracy before a final decision is rendered. The Accreditation Review Committee consists of a minimum of three experts.

7. Accreditation Decisions

There are four possible outcomes for an accreditation decision.

There are no deficiencies found. The organization is compliant with all ACHC standards. Accreditation is granted for three years.

Accreditation Pending
The organization is found to be faulty in one or more standards. The organization submits a Plan of Correction (POC) for all standards that are deficient, and the POC will be reviewed by the Accreditation Review Committee. When a POC is approved, ACHC can issue accreditation to the organization.

The organization is found to be deficient in a number of ACHC standards and/or at least one Medicare Condition of Participation (CoP). The organization submits a Plan of Correction (POC) for all standards that are deficient, and the POC will be reviewed by the Accreditation Review Committee. ACHC will schedule a Dependent survey at the company's expense. Based on the findings of the Dependent survey, a final decision will be made by the Accreditation Review Committee.

The number, scope, and/or severity of deficiencies demonstrate substantial noncompliance with standards. If accreditation is denied, the company has the opportunity to re-apply for Accreditation at any time they believe they are ready for survey.

8. Accreditation Status

Once accreditation is achieved, the organization’s Account Advisor will send an accreditation approval letter and an accreditation certificate by mail. The provider will also have access to the certificate and letter on their Customer Central website. Additionally, the ACHC marketing material and branding standards are available on Customer Central.

If you are seeking initial Medicare certification, ACHC will submit the appropriate paperwork to CMS with a recommendation of Deemed status to the CMS Central Office, CMS Regional Office, and the state in which the organization is located. Your Account Advisor is available to answer any questions you have throughout the entire process.

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Home Health Testimonials

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  • “With other accreditors, we never felt like they were 100% there for us; some of them had their own agendas. With ACHC, we really felt that their services added value to our organization and we felt that their approach was both educational and supportive. We felt that it really did make a difference for us. I have recommended ACHC to many of my contacts because I felt that ACHC set itself apart from the standard accrediting bodies out there.”

    Health & Homecare of Erwin, Inc.
    Erwin, TN
  • “I've had experiences with other accreditation bodies and this was much better and much more comfortable for companies like ours. It was done in a very friendly professional, easy-going manner. ACHC sends people who are ready to help us and willing to listen to us. The goal is to make us better and that's what we walked away with. We recommend ACHC to many others.”

    Resilience Home Health Corp.
    Elgin, IL
  • “This accreditation process was very smooth and educational. Our surveyor was wonderful. She was very kind and the staff felt very comfortable with her. She had some good insights which she shared with us during the entire survey. We could not have been more pleased.”

    Amedisys, Inc.
    Baton Rouge, LA
  • “Having been through numerous accreditations with various agencies, I can state without reservation, ACHC has been the most beneficial. Their surveyors have always been cordial and respectful of my staff, going out of their way to assure them ACHC was there to educate and guide us, not reprimand us. All of my expectations of a quality accrediting agency have been exceeded by ACHC, and I look forward to working with them in the future.”

    Marc Leonard
    RCP Arcadia Healthcare
  • “I've been through accreditation before with other accreditors many times. And ACHC is an educational process versus an adversarial approach. I think this is what defines and separates ACHC from the others--this unique way of providing accreditation services. ACHC approaches this as a "real world" situation and that shows. ACHC is truly different from what's out there and I appreciated that.”

    Arcadia H.O.M.E.
    Winston-Salem, NC

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